Job Description

Job Details

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Career area
General Management, Administration and Support Westlake Royal Building Products
Position Type
Full Time
Date Posted
09/26/2025
Location
Hamilton, ON, Canada
Job ID
R30160
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Hamilton, ON,CA

SUMMARY

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

Complete all company safety training and commit to working safely in all manners of the position Process customer orders, including custom orders, and price them accurately Co-ordinate all orders for timely and cost efficient shipping Process financial transactions according to credit procedures Answer telephones and process/respond to email requests Use the JDE system to process invoices and review/update receiving reports Prepare quotes and follow up accordingly Upsell existing accounts Provide overall support and after sales service to customers Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma Post -Secondary Education an asset Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives Knowledge/experience in building supplies an asset Ability to comprehend and follow branch business procedures Ability to work well as a team and independently Ability to identify and solve problems when required Strong computer skills "EXCEPTIONAL PHONE ETIQUETTE" Exceptional verbal and written communication skills Ability to work in a fast-paced, self-directed environment JDE 9.0 experience an asset Positive attitude along with a strong desire to learn and adapt to change Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.


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