Job Description

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We are looking for a motivated and results-oriented Customer Service Representative to join our team on a contract basis in Markham, Ontario. In this role, you will be the first point of contact for purchasers and visitors, ensuring a welcoming and detail-focused experience while assisting with inquiries and administrative tasks. This position is an excellent opportunity to contribute to a dynamic environment and support a high-density real estate development project.
Responsibilities:

• Welcome purchasers and visitors with a friendly and detail-oriented demeanor as they enter the Customer Care office.
• Maintain accurate visitor logs and ensure adherence to security protocols.
• Direct inquiries to the appropriate team members and provide timely assistance.
• Coordinate and schedule appointments as needed, ensuring efficient communication.
• Perform general administrative tasks to support the department's daily operations.
• Respond to tenant and owner inquiries regarding move-ins and related concerns.
• Handle inbound and outbound calls, providing accurate information and resolving issues.
• Ensure email correspondence is managed promptly and efficiently.
• Utilize Microsoft Office tools, including Word and Excel, to manage data and documentation effectively.
• Collaborate with the on-site supervisor and team members to address additional duties as required.

Requirements:

• Minimum of 3 years of experience in a similar administrative or customer service role within high-rise development.
• Strong focus on delivering excellent customer service and maintaining a detail-oriented demeanour.
• Ability to work independently while also contributing effectively in a team setting.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Demonstrated ability to handle inquiries and resolve issues with a detail-oriented approach.
• Experience in scheduling and managing appointments.
• Familiarity with handling tenant and owner concerns in a condominium or real estate setting.

Skills Required