Job Description

Opening Available for Customer Service Representative!

Robert Half has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Expect this role to exist within a dynamic and fast-paced working environment. This long-term contract / temporary Customer Service Representative position could be for you, if you\'re available to work in Concord, Ontario.

Key responsibilities

- Field and send written business correspondence

- Handle incoming telephone calls

- Contribute accurate, friendly customer service in a timely fashion

- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- 2+ years of past relevant experience

- Strong computer skills including customer database systems

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Proficiency in Microsoft Excel

- Solid understanding of Call Center Customer Service

- Customer service experience preferred

- Customer service and office administrative skills

- Strong proficiency in Excel and other Microsoft Program skills required

- Upbeat, positive attitude and an approach to work rooted in professionalism

- Sound written and verbal communication skills

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

\xc2\xa9 2023 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.

Robert Half

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...

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