Customer Service Representative

Cambridge, ON, CA, Canada

Job Description

Sous supervision etroite, le representant du service a la clientele a la responsabilite de remplir correctement les commandes des clients et de gerer les appels entrants des clients.

TACHES ET RESPONSABILITES



Repondre aux demandes courantes des clients au sujet des produits, fournir des devis et traiter les saisies des commandes. Enregistrer les commandes des clients par telephone, fax, courriel, en ligne, ou en personne (comptoir de ventes). Avoir une incidence sur la marge beneficiaire brute de Motion Industries par la negociation du prix de vente et du prix d'achat, dans les limites de certains parametres. Etre en mesure d'ajuster le prix pour un client sans contrat afin de repondre aux exigences d'un client en fonction de la concurrence, tout en maximisant la marge beneficiaire pour Motion Industries. Etablir des liens avec les clients afin de fideliser les clients et susciter des ameliorations de processus. Commander des articles pour assurer un niveau de stocks approprie pour les clients. Etre en mesure de passer des commandes sans approbation pour des commandes pouvant atteindre 5 000 $ par article et 10 000 $ par bon de commande. Assumer la responsabilite de l'approvisionnement de produits pour les stocks de la succursale, les stocks du centre de distribution ou les stocks des fournisseurs. Determiner le mode d'expedition le plus rentable en termes de cout pour les commandes des clients. Travailler en partenariat avec les representants de compte pour assurer la satisfaction des clients. Activer les commandes en souffrance. Puiser dans les stocks et preparer les commandes pour l'expedition aux clients. Traiter les retours des clients. Accomplir d'autres taches qui lui sont attribuees.

FORMATION ET EXPERIENCE




Exige habituellement un diplome d'etudes secondaires ou un diplome d'education generale et zero (0) a trois (3) ans d'experience pertinente ou une combinaison equivalente.

CONNAISSANCES, COMPETENCES, APTITUDES



Fiabilite, sens de l'organisation et souci du detail. Aptitudes marquees pour les communications, tant a l'oral qu'a l'ecrit, et pour l'ecoute. Aptitude pour le multitache et la gestion du temps. Niveau moyen de competence en informatique, notamment le traitement de l'information, la communication par courriel a l'interne et a l'externe, l'utilisation des systemes commerciaux et la capacite de recherche pour trouver des produits sur internet. Connaissances des produits (atout).

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SUMMARY:



Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:



Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned.

EDUCATION & EXPERIENCE:



Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:



Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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Job Detail

  • Job Id
    JD2841112
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cambridge, ON, CA, Canada
  • Education
    Not mentioned