Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.




As a Customer Service Representative, you will be responsible for providing excellent customer service to your clients and manage a range of transactions, while working in a fast paced environment. Primary duties include:

• Customer Focus: Respond to customer inquiries, requests and complaints regarding recreation services both in person and over the telephone.
• Conduct facility tours for new and potential customers.
• Technical Knowledge and Skills: Accept various payment methods for admissions, program registrations, pass sales, bookings and rentals for the leisure centre using our software system.
• Process financial transactions, prepare bank deposits and complete cash reconciliation.
• Safety and Facility Work: Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs.
• Clean program rooms as required.
• Provide basic first aid as required and support emergency response.
• Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained.

Qualifications

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  A High School diploma or equivalency (for example: GED).
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  At least 1 year of experience in a fast paced customer service environment.
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  Current Standard First Aid, Cardiopulmonary Resuscitation (CPR) level "C" and Automated External Defibrillator (AED) certifications is required.
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  Experience in cash handling is required.
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  Workplace Hazardous Materials Information System (WHMIS) Training would be considered an asset.
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  Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public.
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  You have effective communication skills and well developed decision making skills.
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  You are a proven team player and have the ability to work independently.

Pre-employment Requirements

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  A security clearance will be conducted.
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  Successful applicants must provide proof of qualifications.
  

Union: CUPE Local 38

Business Unit: Recreation and Social Programs




Position Type: 12 Temporary Part-Time

Location: Various




Compensation: Pay Grade 5 $29.41 - 39.30 per hour (2023 Rates)

Days of Work: This position works daytime, evenings, and weekends.




Hours of work: Up to 19 hours per week.




Audience: Internal / External

Apply By: January 9, 2023





Job ID #: 306641