Customer Service Representative

Burnaby, BC, Canada

Job Description


At MNT Consulting, we believe that exceptional customer service is essential for a successful business. As a Customer Service Representative, you play a crucial role in shaping our customers' experience and satisfaction. You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression. Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth. Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!Responsibilities of the Customer Service Representative:

  • Identifying opportunities to suggest additional products or services that complement the customer's purchase
  • Setting up displays and promotional materials to draw customer attention
  • Highlighting premium products and promoting upgrades
  • Updating customer account information
  • Assisting with billing inquiries and payment processing
  • Ensuring seamless communication and service delivery
  • Implementing company sales strategies in customer interactions
  • Coordinating with sales, technical support, and other departments to resolve complex issues
  • Adapting sales techniques to meet the needs of different customer segments
Requirements:
  • Associate Degree in business, communications, or related fields
  • Previous experience in customer service, sales, communications, or a similar field
  • Proficiency in multitasking, prioritizing, and time management
  • Excellent communication and interpersonal skills
  • A friendly and positive demeanour
  • Must be available Full-Time
  • Must be comfortable working in person and willing to commute to our office every day
The Customer Service Representatives are rewarded with:
  • Positive and supportive environment of inclusion and diversity
  • Ongoing training and career growth opportunities within our organization
  • Travel opportunities to attend industry events
  • Competitive compensation package with performance and retention bonuses
Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!Powered by JazzHR

MNT Consulting

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Job Detail

  • Job Id
    JD2360554
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Burnaby, BC, Canada
  • Education
    Not mentioned