Job Description

Job descriptionLooking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14thyear of business and is launching a new Division - The Simple Landlord. We are seeking two (2) Customer Service Representatives who will be responsible for acting as brand ambassadors and developing strong customer relationships for this newly launched division.These are full-time permanent roles with an opportunity for career growth within the company as we value each employees contributions and efforts towards our success.WHY JOIN US?!

• Be part of a growing company that is a leader in the industry. The future youve been looking for starts here.
• Competitive salary and benefits package including coverage for medical, dental, paramedical and vision.
• Great working environment committed to helping you succeed.

The Role

• Conduct clerical duties, including filing, answering phone calls, responding to emails, preparing documents and maintaining a record of incoming inquiries.
• Establish and maintain excellent customer relations. Communicate with clients to provide effective, timely solutions and support.
• Quickly identify and solve problems to address account inquiries while providing technical and troubleshooting support.
• Identify customer needs in order to recommend the appropriate product or service.
• Learn the software systems used by the company and products to be able to communicate effectively with incoming inquiries and answer questions from customers.
• Handle customer complaints by providing solutions and work with colleagues when necessary to resolve customer complaints.
• Provide reporting and administrative support to the sales, operations and technical teams.
• Process orders, forms, applications or requests.
• Compose and/or edit/distribute letters, memos, reports, and other correspondence on time. Keep track of when recurrent reports are due and meetings are scheduled, including maintaining lists of recipients and/or participants.
• Set up and maintain files.
• Inform clients on new release products and policies.
• Provide feedback to the management team to help improve business processes.
• Assist in office administration tasks as required.

Requirements

• 2+ years of customer service experience
• Excellent computer skills, including a high degree of proficiency in MS Office applications and a demonstrated ability to quickly understand new software.
• Excellent interpersonal skills and communication - both oral and written
• Ability to prioritize tasks independently.
• Customer service orientated.
• Organizational and time management skills
• Ability to work well independently and in a team environment.

Schedule - 7.5-hour shiftWork Location - BurlingtonJob Type: Full-timeSalary: $40,000.00-$47,000.00 per yearBenefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• Customer Service : 2 years (required)

Work Location: In person