Customer Service Representative

Barrie, ON, Canada

Job Description


RESPONSIBILITIES (Include but are not limited to the following)

  • Act as an ambassador of the company with all employees and customers
  • Maintain an emphasis on a safety culture, customer service, and efficiency as a top priorities
  • Work with other team members (dispatch, warehouse, and delivery) to ensure a high level of effectiveness
  • Assist with business development through phone sales \xe2\x80\x93 contacting key or dormant accounts to promote products and services
  • Assist outside sales with job quoting and sales administration
  • Ad hoc reporting and tracking of sales activity
  • Customer service and communication \xe2\x80\x93 in store sales and other
  • Store administration, inventory and maintenance \xe2\x80\x93 Invoices, accuracy, and cycling
  • Open document management of POs, SOs, Transfers, and Credits
  • Communicate issues and successes to appropriate superior(s) in a timely manner
  • Communicate all information and instructions respectfully
  • Follow all regulations and company policies and procedures
  • Other duties as assigned
Skills and Qualifications
  • Health and safety conscious
  • Ability to take direction and promote a team atmosphere at all times
  • University degree or diploma in business or equivalent experience and on the job training
  • Previous experience in building materials supply industry preferred
  • High degree of reading, writing, numeracy, and oral communication skills (speak, read, and write in English)
  • Pleasant phone manner
  • Ability to problem solve, prioritize, and manage multiple assignments
  • Strong computer skills and ability to use Excel (pivot tables and reports), Outlook, PowerPoint, and Word
  • High attention to detail
  • Ability to work under pressure and comfortable with tight deadlines and customer demands
  • Ability to cope with last minute changes
  • A positive attitude
  • Ability to work independently and as team
  • Physical requirements include
  • Sitting for long periods of time
  • Ability to lift and carry up to 20 lbs.
  • Climbing up and down stairs(houses and trucks)
  • Bending and standing with weight
Compensation
  • Wages - Competitive base base
  • Bonus
  • Benefits
  • Health Benefits - Company paid including drug coverage, dental, vision, disability, and life insurance
  • Retirement savings
  • Perks - Employee recognition programs, company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more
If you feel Watson is a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. Our Vision: We will be the Premier distributor in every market we serve through embracing our unique Culture and professional humanity. Our Mission: We create opportunities, build significant relationships and deliver solutions. Our Core Values 1. Our people have the independence and authority to make a difference. 2. We invest in relationships and every person is important. 3. Our highest priority is serving others. 4. We passionately pursue a safe work environment along with a relentless focus on operational excellence. 5. We believe you can never go wrong, doing the right thing. We are an equal opportunity employer.

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Job Detail

  • Job Id
    JD2182796
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Barrie, ON, Canada
  • Education
    Not mentioned