Job Description

As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.If you have a passion for building a better community and are ready to join the excitement, we'd love to hear from you!The Opportunity:The Culture and Events Services Customer Service Representative is responsible for providing exceptional customer service across various touchpoints including the box office, front of house, and during all scheduled productions. This position plays a pivotal role in enhancing the overall experience of patrons visiting the Bert Church LIVE Theatre.Responsibilities include:

• Assist patrons with ticket purchases, season passes, gift certificates, exchanges, and inquiries both in person and over the phone
• Process ticket sales accurately through the theatre's ticketing system
• Provide information regarding showtimes, seating arrangements, accessibility options, and any other relevant details
• Provide exceptional front line customer service for all residents, patrons, and clients and ensure phone calls and email correspondence is managed promptly and courteously
• Accurately perform cash transactions, cash outs, and reconcile till balances at the end of each shift to ensure accuracy and compliance with accounting procedures
• Maintain accurate and up-to-date client records by entering relevant information into the database with meticulous attention to detail
• Open and close the facility, assist with monitoring area usage, and assist with facility set-ups and take-downs
• Handle patron feedback, comments, and complaints with empathy and efficiency, escalating issues to leadership when necessary
• Communicate and maintain professional and friendly relationships with internal departments and external customers
• Record and file event outcomes in the front of house reports
• Execute facility client walkthroughs before and after each event
• Perform light janitorial duties, including refilling supplies during events
• Lead or assist in all facility emergencies, including evacuations and be willing and able to perform CPR
• Support all co-workers and perform other administrative duties as required

You Bring:

• Post-secondary education, certificate, or diploma in administration or a related field an asset
• Current Standard First Aid - Level C CPR and AED certification
• Minimum of two (2) years of customer service experience
• Minimum six (6) months of ticket software and ticket selling experience would be considered an asset
• Cash handling experience
• Previous experience in theatre and events would be considered an asset
• Experience and comfort with computer software programs is required for this position, including experience with Microsoft Office Suite
• Passion for the arts and theatre and a genuine interest in providing exceptional service to patrons
• Proven ability to provide exceptional patron service
• Ability to demonstrate maturity and responsibility
• Ability to manage multiple tasks
• Ability to work independently with minimal supervision in a team environment
• Adapt well in an ever changing and diverse environment
• Strong communication and interpersonal skills
• Ability to take initiative
• Self-directed and self-motivated
• Ability to provide guidance to others when required
• Flexibility to work evenings, weekends, and holidays as required by the theatre's schedule

We Offer:Competitive compensation and the following benefits:

• EAP (Employee Assistance Program)
• Annual Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.Additional Information:

• The Bert Church LIVE Theatre season runs from September to June, and includes the presenting series, special events, educational theatre programming and third-party rentals. during those months. Occasional events may also occur during July and August where staffing is required.

• Must have availability to work evenings, weekends, and holidays.

• Daytime (weekdays and weekend) availability would be considered an asset.

• The Bert Church LIVE Theatre season runs from September to June, and includes the presenting series, special events, educational theatre programming and third-party rentals. during those months. Occasional events may also occur during July and August where staffing is required.

Next Steps:Candidates are invited to apply online.Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.Interviewing and hiring may commence prior to the posted closing date.Thank you for your interest in the City of Airdrie.

City of Airdrie