Job Description

GardaWorld

is hiring! Join our esteemed team as a

Customer Service Representative in Edmonton

and contribute to our remarkable journey!

Your Role:

A

Customer Service

You will be taking internal calls from sales representatives and technicians and ensuring that the information in the customer management and monitoring station databases is accurate.

Job Duties & Responsibilities, include but not limited to:

Inbound and outbound calls with Liberty Sales representatives and Technicians for account creation and credit check support, customer welcome calls, installation scheduling and support, account updates, etc Review and daily maintenance of the departmental dashboards Service Call follow-up and completion of quality assurance requirements Review and processing customers upfront and first month's invoices and payment Being present, engaged and available to answer questions and resolve team issues quickly and efficiently

Skills/Qualifications:

Primarily an office position, Hybrid work environment (3 days in the office) Exceptional attention to detail Ability to multitask (including but not limited to calls, emails, data and quality reports etc.) Salary starting at $17.5 per hour. You will be using Zoho platform. Active listening skills. Experience in a Customer Service Environment/Call Center will be considered an asset

GardaWorld: Make the world a safer place

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GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment:

QA, Quality Assurance, Call Center Representative, Customer Service Representative, Quality, Technology, Customer Service