Job Description

Job Title:

Customer Service Representative & Accountant Manager

Location:

Calgary, AB

Employment Type:

Full-Time, Permanent



Are you looking for an opportunity to create a positive impact in your community?

At Mission Environmental Services Group, we've been dedicated to investing in and improving locally owned waste companies across Western Canada and the United States. We are more than just a business--we are trusted partners who help preserve the legacies of the companies we work with, ensuring their staff, customers, and values are taken care of as they transition into the next phase of growth.

If you are a customer-focused professional with a passion for supporting teams and delivering excellent service, we'd love to have you on our team!



Why Join Us?

Competitive Compensation: Starting rate at $24.00-$25.00/hr (negotiable based on experience) Comprehensive Benefits: Health, Dental, and Vision coverage, Health Spending Account (HSA), Group Retirement Savings Plan (GRSP) Work-Life Balance: Paid vacation days Other Perks: Annual bonus

Position Overview:

Reporting directly to the Business Development Manager, the Customer Service Representative (CSR) & Account Manager is responsible for managing all inbound customer inquiries, addressing concerns, and maintaining outreach to existing accounts. As an external-facing role, it requires excellent communication, organizational, and interpersonal skills, along with strong time management to ensure timely and effective responses.

In addition to account management, the CSR & Account Manager supports inbound sales efforts and leads targeted outbound customer initiatives. The role also contributes to broader marketing activities, including digital and print campaigns, and may represent Mission in formal municipal or external settings. This position requires adaptability, a collaborative mindset, and the flexibility to support various departments as needed, while helping to service multiple Mission portfolio companies.

Key Responsibilities:

Accept, manage, and direct all incoming customer calls, messages, and emails: o Accept: Greet customers professionally and accurately document their contact information and the details of the conversation. Manage: Support customers with ongoing issues, general inquiries, or quote requests by providing timely, thorough communication and maintaining detailed records throughout the process. Direct: Handle inbound customer calls requiring quotes by gathering details and preparing or initiating the quoting process. Forward calls or information to the Sales Manager when needed, ensuring all information is recorded. Escalate unresolved complaints or operational challenges to the appropriate team while continuing to manage the customer relationship. Coordinate with operations and dispatch teams to ensure customer requests are fulfilled quickly and accurately. Track and report on customer issues, complaints, service requests, and quote activities. Support and execute broad or targeted customer outreach initiatives, such as price adjustments and policy updates. Maintain accurate curbside data for both internal use and municipal reporting requirements. Actively participate in all scheduled one-on-one and team meetings, coming prepared to contribute. Complete weekly updates and tasks as part of the Employee Driven Dashboard (EDD) process. Provide general support and take on additional duties as required to assist in broader team operations. Perform other related duties as required or assigned.

Qualifications:

Strong customer service background with excellent communication and relationship-building skills. Highly organized with effective time management and task prioritization. Confident and professional in handling customer issues. Skilled at managing and documenting service interactions consistently. Proficient with basic office software and tools (email, spreadsheets, CRMs). Flexible, proactive, and team-oriented, with a willingness to assist wherever needed.

Please note that this job description is not exhaustive and may be subject to change.


At MissionESG, we are an inclusive and diverse team with an entrepreneurial spirit. Accountability, Safety, and Care are fundamental to our culture and our operations. As an equal opportunity employer, we encourage all qualified applicants to apply, to help us build a diverse workforce that reflects the communities where we live and work.



Must be legally authorized to work in Canada. MissionESG is unable to assist candidates in obtaining Canadian work authorization.