Job Description

Job Category: Ford Credit Services
Degree Level: High School Graduate or equivalent
:
Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance Customer Service Representative will have the opportunity to advance Ford Credit Canada's reputation as a customer-focused lender, providing personalized service and professional expertise.
Responsibilities:
Specific responsibilities include, but are not limited to:

• Make a positive impact on every customer interaction: You'll engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
• Follow established procedures: Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery.
• Be an active team member: Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues.
• Use company resources responsibly: Utilize company email and internet access in accordance with established company policies.
• Engage in constructive feedback: Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement.
• Support team and company goals: Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality.
• Adapt to changing situations: Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.

Qualifications:
Minimum Requirement:

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency
• Excellent communication skills (written and verbal) in both French and English.
• Unparalleled customer service experience via phone and email.
• Proficiency in MS Office (Word, Excel, Outlook).
• Candidate must reside in or around (40-kilometer radius) of Edmonton, AB, and be able to attend training at the Edmonton office.

Additional Information: * Candidates must be able to work a flexible schedule during our hours of operation, which include Monday - Thursday from 6:00 am - 7:00 pm MST, Friday from 6:00 am - 5:00 pm MST and Saturday from 7:00 am - 1:00 pm MST.
Preferred Requirement:

• Work effectively in a remote team environment to manage tasks with a high level of accuracy.
• Collection experience preferred.
• Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
• Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
• Resolve customer and dealer concerns in a positive and professional manner.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.
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Skills Required