Job Description

Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Third Party Logistics/ Brokerage which provide the convenience of one-stop shipping.Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (18 months contract) based in Head Office Location, Dieppe, NB.We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.The position is Monday to Friday day shift.Qualifications:

• Education Required: Minimum High School diploma
• Years of Experience Required:

2 years * Bilingualism is mandatory (French and English)

• Exceptional verbal, written and listening communication skills
• Strong problem-solving skills
• The ability to work effectively and efficiently with both internal and external customers
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work both independently and in a team environment
• Knowledge of Microsoft Office suit
• Knowledge of telephone systems and AS400 system as an asset
• Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

Key Responsibilities:

• Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
• Ensure first call resolution through problem-solving and effective call handling
• Enter pickups and deliveries on timely and precise manner

• Coordinate special movement of freight, trace shipments and research adjustments
• Deliver excellent customer service in accordance with the company\'s values and policies
• Support other team members by contributing to the team effort

Benefits To Joining Midland:

• Competitive wages
• A dynamic, safe, and rewarding work environment
• 3 weeks\' paid vacation
• Free parking onsite, fitness center open 24/7, and an onsite cafeteria
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.

To Apply for this Career Opportunity:Apply online.We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.To learn more about our products and services, click .Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.Applications from people with disabilities are welcome and we can provide reasonable accommodations during the hiring process. For more information on disability accommodations during the hiring process please contact .Additional Information

• Posting Date: Aug 14, 2024

Previous Job SearchesMy ProfileCreate and manage profiles for future opportunities.My SubmissionsTrack your opportunities.DisclaimerPlease be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .Similar ListingsMidland Transport\xee\x9c\xa4 Dieppe, New Brunswick, Canada\xf0\x9f\x93\x81 Customer Service & Contact Center OperationsRequisition #: 24003988\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.An outstanding team dedicated to providing the best in products and service.

J.D. Irving