Job Description

Festival Hydro is a distribution company serving 22,500 customers in seven municipalities in Stratford and surrounding areas. We are a progressive utility looking for an incumbent that supports our ongoing commitment to customer and operational excellence.

We are currently seeking a Customer Service Representative for a contract position. The estimated length of the contract is 12 months. This position is full time hours; 35 hours per week, Monday through Friday.

The Customer Service Representative is responsible for providing accurate, prompt, and courteous service to customers, as well as a variety of administrative functions that accompany this role.

Primary Duties & Responsibilities:

Receive and dispatch emergency service calls quickly and accurately

Initiate request for assistance from other departments via service orders

Liaison with outside contractors and internal crews to ensure prompt service

Set up new service locations, change of service and end of service arrangements

Run and sort service orders and distribute for action

Process payments on accounts

Apply appropriate adjustments to accounts based on details in service orders

Resolve customer questions regarding services provided, or bills produced and if necessary, arrange for acceptable payment arrangements

Review reports daily to monitor accounts and request payments of overdue accounts

Keep records of collections, final bills and other notices for billing purposes

Track collections data and process arrears management exceptions

Understand, follow and communicate Government policies regarding electricity guidelines

Electronic communications including website correspondence

Review general service application agreements for new commercial accounts

Cashier related duties including receiving and posting payments on accounts

Back up billing department functions

Knowledge/Skills and Abilities:

Ontario Secondary School Diploma

Customer service experience, in person and by phone

Previous office administration experience

Proficiency in Microsoft Office (Word, Excel, Outlook)

Customer Information System experience a definite asset

Collections experience

Ability to plan, balance and multi-task a variety of job responsibilities based on departmental needs

Superior collaboration and communication skills - both one on one and in group settings

Strong business writing, documentation and record keeping skills

Interested candidates may apply by emailing their resume and cover letter to

hr@festivalhydro.com

by Thursday, July 24, 2025. Please reference "

Customer Service Representative

" in the subject line.

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Accommodations are available during all aspects of the recruitment process. Applicants contacted for an interview are asked to make their needs known in advance

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Benefits:

Dental care Extended health care Paid time off
Work Location: In person

Application deadline: 2025-07-24