Job Description

:Are you passionate about delivering exceptional customer service and playing a key role in supporting sales operations?We are looking for a motivated and detail-oriented Customer Service/ Order Management Representative to join our clients team. In this role, you'll interact with customers to provide and process information related to orders, inquiries, and products, all while ensuring an exceptional customer experience. If you thrive in a fast-paced environment, excel at multitasking, and have strong communication skills, we'd love to hear from you!Key Responsibilities:

• Serve as the main point of contact for customers through phone and electronic communications.
• Accurately enter orders into the system and send timely order acknowledgments to customers.
• Organize workflow to meet both customer and internal deadlines.
• Keep customers informed about any changes to their orders and provide updates on pricing and delivery schedules.
• Collaborate with various teams internally, including the Scheduler, Sales Manager, Sales Reps, Traffic Manager, and Freight Forwarder to ensure smooth order fulfillment and shipping processes.
• Prepare export documentation for international shipments, including IMOs, CERS, and VGM reports.
• Monitor open orders weekly and coordinate shipments with the shipping department.
• Handle and resolve customer concerns or complaints, escalating them to management when necessary.
• Create and maintain customer accounts, ensuring all records are accurate and up to date.
• Provide general customer assistance and information, directing calls or inquiries to the appropriate department or team member as necessary.
• Attend internal meetings, and participate in trade shows as needed to support sales efforts.

Requirements:Education & Training:High school diploma, GED, or equivalent required.Skills & Knowledge:A solid understanding of customer service principles and practices.Proficiency with relevant computer applications for order processing and communication.Strong typing skills with data accuracy.A working knowledge of administrative procedures and product-specific information.Competent numeric, written, and oral communication skills.Experience with the Export documentation (IMOs, CERS, VGM Report)Key Competencies & Attributes:Strong interpersonal and both verbal and written communication skills.Attention to detail with a focus on accuracy and data organization.Excellent problem-solving and active listening abilities.Adaptable, able to prioritize effectively, and work well under pressure in a fast-paced environment.Proficiency in multitasking and taking initiative where necessary.Customer service focused with a team-oriented approach

Robert Half