Job Description

Our innovative client, a locally owned company founded over 20 years ago, is on a mission to deliver a luxurious experience to the North American market. Based outside of Regina, Saskatchewan, they have developed a range of Canadian products and are seeking a dynamic onsite Customer and Order Management Specialist to join their growing team.This role is ideal for a customer focused individual who enjoys providing high level of professional customer service and thrives in a team environment. The organization provides a positive work environment, full training and opportunity to grow within the organization.Bilingual candidates in both English and French are encouraged to apply.Customer and Order Management Specialist responsibilities:

• Respond to customer calls in a friendly and resourceful approach
• Troubleshoot customer issues and provide resolutions
• Respond to customer emails and chats in a professional manner
• Accurately record and track communication and details of problems
• Enter customer purchase orders with detail and precision in a timely manner
• Print orders and assemble any required labels and installation guides to provide the warehouse for shipping
• Track orders and manage communication on delayed items with customers
• Manage returns and credits back to customers
• Support the sales teams in various ways including being responsible for reports, order tracking, sales notes and follow up to quotes
• Manage online dealer portals (updating tracking info, inventory etc.)
• Generate invoices
• Manage office supplies
• Other ad hoc administrative responsibilities as required

The successful candidate has:

• Minimum 3 years experience in a professional customer support role
• Candidates who are bilingual in French are considered an asset
• Conflict resolution experience
• Must have reliable transportation
• Personal DIY experience and asset
• Highly organized
• Customer service mindset
• Highly fluent in English both speaking and written

Compensation and benefits:

• The discussed salary range is $55,000 \xc3\xa2\xc2\x80\xc2\x93 $60,000 depending on experience
• Comprehensive benefits package
• Full training
• 3 weeks vacation

Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.#IND

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