Job Description

Customer Service Assistant

Ventura Custom Homes has been building modern, high-quality homes at affordable prices for over 30 years. We pride ourselves on providing our purchasers with the best selection of home models to choose from, allowing them to make virtually any changes they can imagine. We are a progressively minded company, always striving for continual improvement in design, quality, customer service and processes while providing our employees with a fulfilling, empowering workplace to thrive within. We firmly believe if we take great care of our employees, they will take great care of our customers.

Position Overview:

Reporting directly to the Production Manager, the Customer Service Assistant is responsible for providing an excellent customer experience after possession by resolving warranty issues with homeowners and trades in a professional and courteous manner.

Responsibilities:

The duties of the Customer Service Assistant include:

Answer phone calls and incoming emails from homeowners in a timely manner Create possession documents and warranty files prior to possession Issue Service Orders to trades/suppliers as soon as possible and follow up until completed Participate in root-cause analysis of issues and sends recommendations to the Production Manager

Requirements:

Experience in residential construction or homebuilding industry Strong problem solving skills Outstanding customer service and a positive attitude Must be an excellent communicator with a professional, friendly demeanour Able to remain calm under stressful circumstances Excellent English communication skills, both written and verbal Basic arithmetic skills Highly organized, with the ability to manage multiple projects to meet deadlines Proficient in the use of Microsoft applications (Excel, Access, Word, Outlook)
Please apply with your resume, along with a cover letter explaining how you meet the qualifications and including salary expectations.

Please note: Safety is a core value at Ventura. As such, all Ventura employees are required to be fully vaccinated against COVID-19.?Employees may request an exemption due to medical conditions and other applicable human rights grounds.

Job Types: Full-time, Permanent

Pay: $50,000.00-$57,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person