Full-time | $60,000-$65,000 a year | Monday to Friday
About Us
At
Canadian Hot Tubs Inc.
, we design and build premium handcrafted cedar hot tubs for customers across North America. We're known for exceptional craftsmanship, reliable support, and a team that genuinely cares. As we grow, we're looking for a
Customer Service Lead
who combines strong technical know-how with outstanding communication skills to support our customers and help drive our success.
About the Role
As our
Customer Service Lead
, you will be the key connection between our customers and our product support team. This hybrid role combines technical fieldwork with customer-facing service--on the phone, over email, and in person. You'll troubleshoot issues, build spa packs for custom tubs, perform maintenance, and guide our clients with care and clarity.
If you're someone who enjoys solving problems, helping people, and working with your hands, this could be the perfect fit.
What You'll Do
Communicate with customers by phone, email, and in person--resolving issues and answering questions with professionalism and empathy
Diagnose and repair technical issues, including mechanical, electrical, and plumbing components
Build spa packs for custom hot tubs independently with attention to detail and accuracy
Schedule and complete service appointments, ensuring you're fully prepared with the right tools and parts
Perform routine maintenance and educate customers on proper care and usage of their hot tubs
Document all service calls and maintain accurate customer records
Collaborate with sales and production teams to improve service experience and share customer feedback
Recommend maintenance plans or product upgrades when appropriate
Stay current with hot tub technology, water chemistry, and industry best practices
What We're Looking For
Excellent communication skills--verbal, written, and interpersonal
Strong technical problem-solving ability
Experience in hot tub or pool maintenance is a strong asset
Familiarity with water chemistry and balancing chemicals
Ability to manage inventory, tools, and service logs
Proficiency with Microsoft Outlook, Word, and Excel
Self-motivated, detail-oriented, and organized
Nice to Have
Experience building spa packs or similar equipment
Comfort using digital tools for service tracking and customer communications
Upselling or service plan recommendation experience
Why Join Us?
Competitive salary
: $60,000-$65,000 per year
Comprehensive benefits
- paid by the company
Paid time off
On-site parking
Growth opportunities
: We're expanding, and we prioritize internal promotions
Supportive culture
: Your skills and input are truly valued
Location
: On-site at our production facility --
Unit 15, 330 Gage Avenue, Kitchener, ON
How to Apply
If you're ready to deliver outstanding service and grow with a company that's passionate about quality, we want to hear from you! Click
Apply Now
and submit your resume.
Job Type: Full-time
Pay: $60,000.00-$65,000.00 per year
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
Work Location: In person
Expected start date: 2025-08-11
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