Job Description

Location: Kelowna, British Columbia

Position: Full-Time (40 hours per week)

About Us:

We're looking for a dynamic and enthusiastic Customer Experience All-Star to be the face of our patisserie. You'll immerse yourself in the art of crafting specialty coffees, sharing your love of fine desserts, and leading our front-of-house team to create memorable moments for every guest. Join us and bring your energy, passion, and hospitality expertise to a place where no two days are the same!

Key Responsibilities:

Customer Service Excellence: Greet and serve customers, ensuring a welcoming atmosphere and delivering impeccable customer service. Coffee & Beverage Preparation: Prepare a variety of coffees, espressos, and specialty drinks to high standards. Dessert Knowledge: Learn and communicate detailed knowledge about our selection of pastries, cakes, and desserts. Front-of-House Management: Maintain cleanliness, stock levels, and the overall ambiance of the cafe. Ensure the front of house runs smoothly and efficiently. Customer Interaction: Build strong relationships with regular customers and offer personalized service that enhances their experience. Team Leadership: Support and guide junior team members, leading by example to promote excellent service, teamwork, and a positive work environment. POS Management: Handle customer transactions with accuracy, troubleshoot the POS system if necessary, and ensure daily cash-out balances. Special Projects: Assist with seasonal product displays, merchandising, and promotional efforts.
Skills & Qualifications:

Experience in a customer service role in hospitality or retail, ideally in a cafe or bakery setting. Barista skills: Knowledge of coffee preparation and an ability to consistently deliver quality beverages (training will be provided). Strong communication and interpersonal skills. Attention to detail and an ability to multitask in a fast-paced environment. Leadership qualities for guiding the front-of-house team. A passion for desserts and fine food is a plus!
Perks:

Highly competitive Tips A supportive and welcoming work environment. Training in barista skills and product knowledge. Opportunities for growth and career development within the company. Employee discounts on our wide range of French pastries and desserts.
Job Type: Full-time

Pay: $17.85 per hour

Expected hours: 35 - 40 per week

Work Location: In person