Job Description

Join Our Omni Channel Division - Help Us Recover with Impact

Action Collections & Receivables Management (ACRM) is actively seeking

dedicated, detail-oriented, and self-motivated professionals

to join our

Omni Channel Division

as

Email-Based Collections Agents

.

This full-time role focuses on

digital communication

, managing recovery efforts through email.

It's a great opportunity for professionals with strong written communication skills who thrive in a fast-paced, structured, and results-driven environment.

What You'll Be Doing:

As an

Email-Based Debt Recovery Agent

, your responsibilities will include:

Responding professionally and promptly to

incoming customer emails

Sending

outgoing collection notices

based on account activity and recovery timelines Navigating multiple systems to prioritize high-urgency correspondence Working collaboratively with other departments to ensure efficient case resolution Performing general administrative and account-related duties as needed

What We're Looking For:

We want

results-driven, customer-focused professionals

with a strong ability to adapt and succeed in a digital-first collections environment:

Excellent

written communication

and conflict resolution skills Strong

attention to detail

, organization, and time management Previous experience in

collections, customer service, financial services

, or

call centres

is a plus Proficiency with

Microsoft Outlook, Excel, and Word

Ability to handle objections with professionalism and empathy Able to manage high volumes of digital communication independently

French is an asset ( not a requirement )

Must be able to pass a

criminal background check

Why Join ACRM?

We offer a

supportive and rewarding workplace

with the following:

Competitive

base salary + performance-based bonus + commission

Career advancement

and

paid training opportunities

Comprehensive

health & dental benefits

Vision care

Paid time off

(vacation + personal days)

Casual dress code

Positive team culture

with coaching and mentorship

Flexible language requirement - French is an asset

Schedule:

Monday to Friday:

12:30 PM to 9:00 PM

Alternating Saturdays:

12:30 PM to 6:30 PM

Apply today and take the next step in your career with ACRM's Omni Channel Division!

We look forward to welcoming motivated professionals who are ready to make a difference.

Job Types: Full-time, Permanent

Pay: $37,000.00-$40,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Casual dress Dental care Extended health care Paid time off Vision care
Flexible language requirement:

French not required
Schedule:

Monday to Friday Weekends as needed
Work Location: In person

Expected start date: 2025-08-05