Customer Service (branches)

Toronto, ON, CA, Canada

Job Description

Job Number:
J0925-0381
Posting Date:
September 25, 2025
Closing Date:
October 3, 2025
Job Title:
Digital Design Technician (Sunday)
Branch/Department:
Various
Division:
Various
Employment Type:
Sunday
# of Open Positions:
2
Work Schedule (Week1):
Monday: Off

Tuesday: Off

Wednesday: Off

Thursday: Off

Friday: Off

Saturday: Off

Sunday: 12:00 pm - 5:00 pm

Work Schedule (Week2):
Monday: Off

Tuesday: Off

Wednesday: Off

Thursday: Off

Friday: Off

Saturday: Off

Sunday: 12:00 pm - 5:00 pm

Salary:
$32.51/Hour





SUNDAY TEMPORARY ASSIGNMENTS



October 19, 2025 - April 26, 2026



VARIOUS LOCATIONS:




Downsview - Team A



Maria A. Shchuka - Team A and B





NOTES:



Please note that Sunday hours and assignments are subject to change. TPL reserves the right to modify or cancel Sunday hours.


DATES OF WORK:



Sunday Library Service will be offered for the session: October 19, 2025 - April 26, 2026 (Excluding the following dates: December 28, 2025, and April 5, 2026)



TEAM A:

[2025] Oct 19 | Nov 2, 16, 30 | Dec 14.

[2026] Jan 11, 25 | Feb 8, 22 | Mar 8, 22. | Apr 19.





TEAM B:

[2025] Oct 26 | Nov 9, 23 | Dec 7, 21.

[2026] Jan 4, 18 | Feb 1, 15 | Mar 1, 15, 29 | Apr 12, 26.


Regular Sunday hours: October 19, 2025 - April 26, 2026



12:00 p.m. - 5:00 p.m.




Supervisory/In Charge staff in the Branch/Department Head, Assistant Branch/Department Head, Senior Branch Head/Senior Department Head, Assistant Department Head, Librarian, Operations Supervisor, Senior Library Assistant classifications will be required to work either 11:45am-4:45pm OR 12:15pm to 5:15pm (with some exceptions).





BRANCH CLOSURE:



Staff assigned to branches that close during the Sunday session for State of Good Repair (SOGR) projects will be assigned to work at an alternate location.





PROGRAMMING:



Staff positions with Programming in their job description (e.g. Library Assistant, Senior Library Assistant, Librarian, Digital Design Technician, and Branch/Department Head) may be called on to offer library programs. To support staff who are assigned to one of these positions and have no experience in programming, training will be available.

Staff responsible for delivering programming on Sundays will be required to provide a current Vulnerable Sector Police Reference Check.

PAYMENT:



Employees who work on Sundays shall be paid a premium for all hours worked of $5.00 per hour.


JOB DESCRIPTION:




Specific Position Information:




The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.




Job Summary:



Under the direction of the designated supervisor, is responsible for providing digital conversion, design and editorial services to the customers of the digital documentation service. Participates in the design and development of services.





Duties:




Provides instruction and assistance to the public in the use of digital, preservation and web design software and equipment Advises customers on technical requirements and design elements for creation of printed or electronic documents Provides digital imaging and design services to the public (includes conversion: hard copy, film and slides, into suitable format, data entry, spell checking, basic editing, preparation of graphic elements and layout for presentation or publishing (print or web) or other purposes Prepares documents using computerized text-editing systems Provides assistance with the planning for service development and implementation Assists with research on relevant software, equipment and related training Assists with development of service guidelines, customer instruction tutorials, and promotional materials Participates in the development of performance measures and evaluation of the service Ensures high level of customer satisfaction by providing excellent service Assists in the training of Library staff to provide digital conversion, design and editorial services Other related duties as assigned




Qualifications:




Post-secondary diploma in computer imaging, graphic arts or web design or equivalent education and experience Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service Demonstrated experience with graphic design or a similar field Demonstrated experience in the use of relevant file formats, software and hardware Demonstrated visual acuity and manual dexterity Demonstrated organizational, analytical and problem-solving skills Demonstrated research and writing skills Experience in training customers on PC applications desirable Ability to learn and apply computer-based production services Ability to work independently and in a team environment Excellent communication and interpretation skills Accuracy and speed in keyboarding

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.


ACCOMMODATION:

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.


APPLICATION PROCESS:

Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.


All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.

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Job Detail

  • Job Id
    JD2828552
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned