Job Description

Job Purpose

The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns. When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.

ESSENTIAL JOB RESULTS AND EXPECTATIONS

Handle customer inquiries and complaints with professionalism and empathy. Engage in upselling opportunities by effectively communicating product benefits to customers. Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Collaborate with team members to enhance overall service quality and efficiency. Demonstrate phone etiquette by maintaining a courteous tone during all interactions. Weigh, measure, and cut merchandise to fill customer orders. Establishing/identifying prices for items Keying or scanning merchandise for customer purchase Total and receive payment for merchandise Issue receipts, refunds, credits, or change due to customers per policy Ensuring proper return and refund policy is followed, including Management sign-off Wrapping or bagging merchandise purchased by the customer Stocking/Re-stocking merchandise as needed Maintaining cleanliness of the store and checkout area Merchandising, pricing and tasking the point of purchase area when there are no customers in line Help with receiving on an as needed basis Use safe work procedures while setting a good example to fellow employees Carry out work in a manner that will not create a hazard to themselves or others Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations

Working Conditions

Standing for extended periods, walking long distances to move/handle merchandise and provide customer service Lifting up to 40lbs. and maintaining fitness level to perform all functions as set forth above Operating keyboard, scanning, and touch screen till technology in a repetitive manner

Experience

Previous experience in a customer service role is preferred but not mandatory.
Job Types: Full-time, Part-time, Permanent

Pay: $15.00-$16.50 per hour

Benefits:

On-site parking
Work Location: In person