Job Description

Company description

The Home Hardware Building Centre Coboconk is a retail location for all building materials, lumber, paint, home improvement materials & custom build packages who strives to provide exceptional customer service to the community of Kawartha Lakes and beyond.

Job description

We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in a positive and friendly manor.

Responsibilities:

Assist customers in purchasing a wide variety of building and home improvement products Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services
Qualifications:

Previous experience in customer service, sales, or other related fields is required Ability to put together estimations and/or material lists for building supplies Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent problem-solving, written and verbal communication skills
Why work with us?

Positive & supportive work environment Highly successful team dynamic Internal skills, growth & development opportunities within the company Staff discount available at all of the Kawartha Home Hardware Group locations on a variety of goods & services, including kitchens & bathrooms, Beaver Homes & Cottages packages, building materials & rental equipment Supportive ownership group that is a people-first mentality Opportunity to work within the Kawarthas being one of the top dealers in Canada with a high volume of work
Job Types: Full-time, Permanent

Benefits:

Dental care On-site parking Paid time off Store discount Vision care
Shift:

8 hour shift Day shift
Work days:

Holidays Weekends as needed
Work Location: In person