As a Customer Service Associate and Sales representative, you will be instrumental in delivering outstanding customer service and driving sales growth. Your core skills in communication, sales will enable you to effectively assist customers. You will leverage your premium skills in product demos and technology sales to enhance customer experiences and promote our offerings. With a strong focus on time management and organizational skills, you will ensure a seamless shopping experience while contributing to the overall success of our team in a dynamic sale environment.
Job Duties:
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Customer Service Associate Skills and Qualifications: