Job Description

We are looking for a Customer Service Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!





Are you ready to take your career to the next level?





If so, come join our growing team!





Position: Assistant Customer Service Department Manager - Full Time





This is your opportunity to advance your career in a leadership role. As the Assistant Customer Service Department Manager, you will assist the Customer Service Manager to ensure that the department is prepared for daily operations.





What you'll do:


Motivate and mentor Team Members

Provide support in regular team meetings

Coach and train Team Members to maintain the highest level of productivity

Handle Team Member and customer issues

Uphold company policies and procedures including health & safety, food safety and loss prevention

Provide exceptional customer service to all Team Members, Customers and Vendors




What we are looking for:


Minimum of 1-year experience in a customer service department

Strong customer service skills and the ability to build relationships with Team Members and Customers

Ability to lead, coach, motivate and work in a fast paced environment

Strong computer skills and ability to quickly learn new systems

Ownership to resolve issues with a sense of urgency

Effective communication and listening skills

Strong creativity skills and ability to create eye catching displays

Ability to role model and inspire behaviour consistent with our values




Work Environment:


Work is performed in a store retail environment

Must be available to work days, evenings and weekends

Travel is required to support off-site events




Why join our team?


Competitive wages and flexible benefits

Opportunity to advance your career

A team that cares and treats you like family

Culture of teamwork and collaboration

Celebrates and rewards our Team Members




Longo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.





Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.





If you require accommodation, please contact the Human Resources Coordinator at:



Telephone: 905-264-4100



Email: hrdept@longos.com



Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6