Job Description

WHY DO WE NEED YOU?

Saint-Gobain, the world's largest building materials company with a 360-year legacy of innovation, is expanding its Construction Chemicals business in Canada. Recognized by the Top Employers Institute as one of the best places to work, we empower you to make a real impact in Making the World a Better home,

Why Join Us?

Be part of a global leader in light and sustainable construction. Work with high-performance solutions and innovative brands. Enjoy a supportive, fun, and safety-focused work culture.

About the Role

As an End-to-End Customer Service Representative, you'll be instrumental in delivering exceptional customer experiences and contributing to the growth and success of our business. You'll serve as the voice of the customer, collaborating closely with sales, warehouse, and operations teams to ensure every order and interaction exceeds expectations.

What You'll Do

Customer Order Management & Support

Process and execute all types of customer orders (including samples and third-party requests) with precision and timeliness. Verify and enter orders into the ERP system, ensuring accuracy and prompt communication with customers. Manage order changes, escalate issues, and communicate shipment expectations, especially for rush or special requests. Provide pre- and post-sales support, answering questions about products, availability, and order status. Address pricing issues and resolve customer complaints, ensuring follow-up and satisfaction.

Relationship Building & Communication

Build and maintain strong relationships with both internal and external customers. Professionally handle inbound and outbound calls, delivering knowledgeable and friendly service. Collaborate with sales, planning and logistics to enhance the customer experience. Provide solutions and support to ensure customers are serviced appropriately, timely, and accurately.

Logistics, Documentation & Warehouse Operations

Invoice orders and prepare transportation documents (bills of lading, labels, packing slips). Track orders, manage transportation claims, and organize logistics between carriers and clients. Pick, pack, load, and unload orders; help with inventory management and maintain warehouse safety and cleanliness. Operate a forklift (training provided if needed) and assist with other warehouse tasks as required.

IS THIS JOB FOR YOU?

The profile:

2+ years of customer service experience in a manufacturing or warehouse environment. Excellent written and verbal communication skills. Strong attention to detail and accuracy. Team-oriented attitude and a continuous improvement mindset. Proficiency in MS Office; experience with ERP systems (Dynamics GP or SAP) is an asset. Willingness to learn and operate a forklift. Flexibility to work between 7:30am and 5pm. Ability to lift up to 50 lbs.

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A LITTLE MORE ABOUT US

"At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of the core values; Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world more beautiful, safer, and sustainable home.


Being a worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction, and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability for performance. The Group's commitment is guided by its purpose, "Making the World a Better Home."

BENEFITS IN JOINING US

What we offer...

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!



Our amazing benefits and programs include, but are not limited to:


Excellent healthcare options: Medical, vision, prescription & dental Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) and Employee Stock Purchase Program (PEG) Tuition Reimbursement: Continuing education for every season of your career Employee Recognition Programs LiveWell: Rewarding you for living a healthy lifestyle Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social) Pet insurance options: Insurance plan & prescription discount program for your furry friends Perks & Savings Program: access to thousands of gift cards, in-store and online discounts, as well as cashback offers.



Job Reference: CAN01647