Job Description

RATESDOTCA Group Ltd. is expanding. Join Canada's fastest-growing internet technology company in the insurance industry.

The Opportunity

We are seeking energetic and customer focused individuals to join our team as Contact Centre Ambassadors in our Welland, ON location. This position is the first point of contact with our customers. The successful candidate will be responsible for answering inbound and making outbound calls to customers interested in insurance quotes. We are looking for individuals with strong communication and computer skills who bring a commitment to satisfying the customers' needs in a timely and efficient manner. This role also gives you the opportunity to grow in the company and be considered for our Insurance Broker training after gaining experience and showing proficiency as a Contact Centre Ambassador.

Primary Duties and Responsibilities

Provide guidance and support to customers

Use our dashboards to locate and transfer the client's quotation(s) to the chosen insurance supplier

Connect our clients with insurance carrier of choice

Document each customer contact and update our customer management system

Work collaboratively with the insurance carriers to satisfy the client's needs

Required Qualifications

Previous contact centre or customer service experience

Demonstrated comfort with technology including MS Office package, databases and internet search engines

Team player who can work in a fast-paced environment

Strong organizational, multi-tasking and problem-solving abilities

Excellent communication skills, both written and verbal

Fluent in English

Preferred Education and Experience

Completion of high school education or GED

Life @ RATESDOTCA Group Ltd.

Open concept, Welland location and upbeat atmosphere

Annual holiday festivities, free lunches and so much more

Corporate rate fitness club memberships for colleagues as well as eligible family members

Helping you help others with our paid volunteer programs

Employee satisfaction survey for you to voice your opinion on working at RATESDOTCA Group Ltd

Lounge with TV, ping pong, shuffle board and much more

The compensation package consists of a competitive salary, benefits, evening shift premium available and a monthly performance based bonus

At RATESDOTCA Group Ltd., we aim to help every Canadian make better money decisions. We help consumers find the best insurance rates, mortgage rates, credit cards and banking products--all online--by offering comprehensive product comparisons, educational content, industry news, and financial tools like calculators, renewal reminders and rate alerts. We display the options and choices available, so consumers can make confident money decisions and purchases. Our efforts don't stop at our consumer-facing brands. We also work directly with the country's top insurers, banks, credit unions and brokers to help them improve their tools and technology to give Canadians more choice and better products.

Now that we've told you a little about us, we'd like to learn more about you.

RATESDOTCA Group Ltd. is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates and we will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

We thank all applicants for their interest in a career with RATESDOTCA Group Ltd. Due to the volume of applications we receive, we may be unable to reply to all applicants. Only those candidates being considered are being contacted.

Job Type: Full-time

Pay: $18.00 per hour

Additional pay:

Bonus pay Overtime pay
Benefits:

Casual dress Company events Employee assistance program Extended health care Life insurance On-site parking RRSP match
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Overtime Weekends as needed
Ability to commute/relocate:

Welland, ON L3B 4N4: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Welland, ON L3B 4N4

Application deadline: 2025-07-16
Expected start date: 2025-08-05