Job Description

The customer service team at National Bank\xc3\xa2\xc2\x80\xc2\x99s Mastercard and TelNat call centre help thousands of clients by responding to their banking-related questions and finding solutions thanks to personalized service and active listening, and a people-first approach. Whether by phone, email or live chat, the goal is to create an authentic experience that fosters lasting relationships. Ready to make a positive impact in people\xc3\xa2\xc2\x80\xc2\x99s lives?

• Profile: You truly care about clients and want to offer them an exceptional and unified experience
• Experience: You want to generate positive emotions for our clients and provide superior service and advice
• Language: Bilingual (English and French)

• Background: You have at least a high school diploma
• Work environment New and stimulating workspace conducive to team synergy

Your Profile

• Customer service skills 10
• Communication skills 10
• Listening skills 10
• Versatility 9
• Team and community spirit 8
• Autonomy 8
• Sense of urgency 8
• Analytical skills 7

The Customer Experience Centre truly reflects our diversity. It\xc3\xa2\xc2\x80\xc2\x99s very fulfilling to work with colleagues from all sorts of backgrounds. We share our different visions every day, which helps us take our ideas further. \xc3\xa2\xc2\x80\xc2\x93 Gregory, Senior Advisor, Customer Experience Centre

Advantages

Competitive compensation and benefits

Flexible work schedule

Education expenses reimbursed

Career opportunities

Collaborative work environment

Close to public transport

Customer service agent

Job ID 48337868560 Date posted 05/03/2023

Primary Locations: Sherbrooke, Quebec

Attendance: On-site

Employee Status: Regular

Schedule: Full-time

A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of full-time call centre agents and get a number of benefits.\xc3\x82

• Compensation starting at $21/hour\xc3\x82
• Two pay raises during the first year to bring your salary up to $23/hour\xc3\x82 \xc3\x82
• Evening and weekend premiums may apply\xc3\x82
• Annual bonus program\xc3\x82
• Three weeks of vacation, available as of your first day\xc3\x82
• Repayment of your studies\xc3\x82
• Preferential banking services and discounts at several of our partners\xc3\x82

These benefits are just a few of the many benefits available to you: pension plan,\xc3\x82 stock purchase plan, employee and family assistance program and virtual sleep clinic.

Your work\xc3\x82 \xc3\x82

• Answer calls from clients and be attuned to their needs\xc3\x82
• Offer customized solutions to their requests\xc3\x82
• Help clients use our banking applications\xc3\x82
• Advise and offer transaction or credit solutions\xc3\xa2\xc2\x80\xc2\xaf\xc3\x82
• Refer clients to your colleagues for specialized needs\xc3\x82
• Support colleagues and share knowledge with them\xc3\x82

Your work schedule\xc3\x82

The call centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturdays and Sundays from 8:00 a.m. to 8:00 p.m. Several work schedules are possible and will vary depending on the availability of team members.\xc3\xa2\xc2\x80\xc2\xafOur call center receives clients from across Canada.

Your training and career development\xc3\x82

You\xc3\xa2\xc2\x80\xc2\x99ll start with a 7-week\xc3\x82 training program in our offices. The training program is in person and centered around on-the-job learning on the phone and is supported by a remote trainer-coach.\xc3\x82

We encourage our employees\' development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training such as French courses.\xc3\x82 \xc3\x82

Competencies required

• High school diploma
• Customer service experience
• Strong spoken and written\xc3\x82 french and\xc3\x82 English for dealing with English and french speaking clients across Canada..

Preferred competencies\xc3\x82 :

• Promote the values of partnership, empowerment and agility
• Eagerness to develop your skills

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience.\xc3\x82 We actively listen to employees\xc3\xa2\xc2\x80\xc2\x99 ideas.\xc3\x82 Whether through our surveys or programs, regular feedback is encouraged.

Your benefits:

In addition to competitive compensation,\xc3\x82 which starts at $21/hour,\xc3\x82 upon hiring you\xc3\xa2\xc2\x80\xc2\x99ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Two pay increases in the first year
• Evening and weekend premiums may apply
• Repayment of your studies
• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.\xc3\x82

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees\xc3\xa2\xc2\x80\xc2\x99 ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We\'re putting people first

We\'re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.\xc3\x82 \xc3\x82 Our mission is to have a positive impact on peoples\' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.\xc3\x82 We offer a barrier-free workplace that is accessible to all employees.\xc3\x82

We want our recruitment process to be fully accessible.\xc3\x82 If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Are you ready to live your ambitions?

#CCSM

#sacBs\xc3\x82

JobField: Advisory Services, Call Centres

Unposting Date: 2023-05-31

Job Number: ADV002FR

Posting Date: 2023-05-03

National Bank of Canada