Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol. Across the country and across the world, the Air Canada family brings people together. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is currently looking for Customer Service Agents to join our Customer Service Centre team in downtown Moncton.

We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage, performing cargo duties, operating complex loading equipment, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure.

This is a permanent part-time position. The starting salary is $18.73/hour as per the collective agreement with a $2.50/hr premium.

Responsibilities: ...

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email.

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver's license.
• Available to travel and attend a 2-4-week initial full time mandatory training program off site.
• Pass security clearance and obtain the Transport Canada security card.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.

Linguistic Requirements:

Candidates must be bilingual (English / French)

At Air Canada, we want to fly higher when it comes to employment equity. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all applicants for their interest, however, only those selected for interview will be contacted. show more

Description

Being part of Air Canada is to become part of an iconic Canadian symbol. Across the country and across the world, the Air Canada family brings people together. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is currently looking for Customer Service Agents to join our Customer Service Centre team in downtown Moncton.

We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage, performing cargo duties, operating complex loading equipment, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure.

This is a permanent part-time position. The starting salary is $18.73/hour as per the collective agreement with a $2.50/hr premium.

Responsibilities: ...

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email.

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver's license.
• Available to travel and attend a 2-4-week initial full time mandatory training program off site.
• Pass security clearance and obtain the Transport Canada security card.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.

Linguistic Requirements:

Candidates must be bilingual (English / French)

At Air Canada, we want to fly higher when it comes to employment equity. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all applicants for their interest, however, only those selected for interview will be contacted. show more

working at air canada

Air Canada

job location

Moncton, New Brunswick

Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2019, Air Canada, together with its Air Canada Express regional partners, carried over 51 million passengers, offering direct passenger service to nearly 220 destinations on six continents. Air Canada is a founding member of Star Alliancea,,, providing the world's most comprehensive air transportation network....

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Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2019, Air Canada, together with its Air Canada Express regional partners, carried over 51 million passengers, offering direct passenger service to nearly 220 destinations on six continents. Air Canada is a founding member of Star Alliancea,,, providing the world's most comprehensive air transportation network.

the application process.

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the application process.

Learn what's next in the application process and find out how we help you land the right job.

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we'll give you a call.

A consultant will call you at a suitable time to discuss your application and career aspirations.

3 of 7

getting you registered.

If you've never worked with us before, we collect some basic information and confirm your eligibility to work in Canada.

4 of 7

reference and background check.

Next, we need to verify a few things! We'll contact your references and perform a background check to ensure you're right for the job.

5 of 7

the perfect job for you.

Our team will arrange an interview for the role you've applied for, or suggest an alternative, if they believe there's an opportunity that's a better fit.

6 of 7

the interview.

We ensure you're fully prepared for your interview and know what to expect. We know you'll ace it!

7 of 7

start your new job.

Congratulations, you're ready to begin your new job! We ensure you're fully prepared for your first day.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, [logo] , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. A Randstad N.V. 2020