Job Description

WHO WE ARE

• At Dexterra, we\xe2\x80\x99ve been creating and managing places that play a vital role in the lives of millions. Whether it\xe2\x80\x99s at their workplace, the airport, out shopping or while they\xe2\x80\x99re serving our country. We dig in and get to know the business to provide the quality facilities management and operations services that will help the business succeed.
• We held the contract for Customer Care at the Vancouver International Airport (YVR) since Spring 2005.
• YVR was voted #1 Best Airport Staff in Canada Skytrax Awards

WHAT WE OFFER

• Multi-cultural, fast-paced environment
• Hands-on involvement and exposure to the aviation industry
• Internal growth opportunities and promotions
• Initial, classroom, on-floor and annual recurrent training
• Comprehensive benefits package for full-time employees
• Parking and Transit discounts are available for qualifying team members

WHAT WE DO AT YVR

We provide customer care support to all arriving and departing YVR customers and processes. The position is to assist with the smooth operation of YVR facilities and ensure all questions and concerns are answered accurately and efficiently. We have sound knowledge about the airport and Vancouver to provide passengers an acute level of assistance through their travel.

We provide service in many areas of the Vancouver International Airport including, but not limited to:

• Lost and Found
• Customer Care Counters
• U.S. Departures
• International Arrivals Hall
• FasTrack
• Summer Cruise Ship Operational Support
• Seasonal Bus to Plane Operations

WHAT YOU DO

• Direct passengers as required and handle general passenger inquiries, provide direction and assistance to a diverse passenger group by assisting and facilitating passenger flow in the terminal buildings
• Report any safety, security, or environmental issues to the Operations Centre
• Anticipate changes in processes and in passenger volumes and work accordingly
• Proactively seek out passengers requiring additional customer service care and attention
• Offer high levels of consistent, personalized, sincere and engaging service

YOUR SKILLS AND REQUIREMENTS

• Minimum of one year experience in customer service
• Previous experience in the Service industry is an asset
• Strong interpersonal and communication skills
• Ability to obtain Restricted Area Identification Card (RAIC) through Transport Canada
• Completion of First Aid Emergency training during first month of employment
• Ability to demonstrate professionalism, diplomacy and effective reasoning skills
• Ability to work within a team as well as individually
• Available for evenings, weekends and holidays
• Must speak French and English

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Dexterra Group