Job Description

Work Term: Permanent Work Language: English Hours: 40 hours per week Education: College/CEGEP Experience: 3 years to less than 5 years Business/commerce, general Customer service management or equivalent experience

Work setting

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Industrial plant Aviation/aerospace manufacturing

Tasks

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Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Sell merchandise Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Complete and process international purchase orders Review purchase order claims and contracts to determine compliance with company policy

Computer and technology knowledge

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Database software Enterprise resource planning (ERP) software Internet MS Excel MS Outlook MS Windows MS Word SAP (FI/CO / HR / MM / OT SD) MS Access MS PowerPoint JD Edwards Spreadsheet Electronic mail Inventory control software

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Tight deadlines Work under pressure Repetitive tasks

Personal suitability

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Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Judgement Ability to multitask Dependability Honesty Quick learner

Screening questions

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Are you authorized to work in Canada? Are you currently a student? Do you have experience working in this field? Do you live near the job location? What is the highest level of study you have completed?

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Registered Retirement Savings Plan (RRSP)

Other benefits

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Free parking available * On-site amenities