Job Description

Overview

We are seeking a

Customer Care Advisor

to be the first point of contact for our customers. The ideal candidate will have excellent communication skills, basic marketing abilities, and the willingness to learn phone repair fundamentals. Prior experience in customer service, retail, or mobile repair is preferred, but we will provide hands-on training.

Key Responsibilities

Greet customers in-store and over the phone with a positive and professional attitude Understand customer concerns and accurately document device issues Explain repair options, pricing, and turnaround times clearly Create and update service tickets using our system Coordinate with technicians to ensure accurate communication Handle check-ins and pick-ups of repaired devices Manage payments, invoices, and receipts Maintain a clean and organized front desk and waiting area Assist with

social media posting, basic marketing tasks, and customer engagement

Use

Excel or spreadsheets

for tracking repairs, inventory, and sales Contribute to promotional ideas and shop marketing efforts Support technicians and be

willing to learn basic cellphone repair skills

Qualifications

Previous customer service or retail experience preferred Strong communication and interpersonal skills Basic

marketing and social media skills

(Facebook, Instagram, TikTok, etc.) Comfortable using

Excel or Google Sheets

Ability to multitask in a fast-paced environment Basic knowledge of smartphones and electronics is an advantage

Willingness to learn cellphone repair techniques

Reliable, punctual, and detail-oriented High school diploma or equivalent required

How to Apply

Please apply in person at

Apex Mobile 842 St. mary's Road Winnipeg

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 20 - 30 per week

Work Location: In person