Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service in the automotive industry. This role involves assisting customers with inquiries, processing transactions, and ensuring a positive experience at our dealership.

Responsibilities

Greet customers warmly and assist them with their inquiries regarding products and services. Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed. Provide information on automotive repair services, including upselling additional services when appropriate. Maintain a thorough understanding of dealership offerings to effectively address customer needs. Collaborate with mechanics and other team members to ensure timely service delivery. Resolve customer complaints or issues promptly while maintaining professionalism. Document customer interactions and maintain accurate records in the system. Stay updated on industry trends and dealership promotions to provide informed recommendations.

Qualifications

Previous experience in customer service or sales, preferably in an automotive dealership setting. Strong mechanical knowledge or background in automotive repair is highly desirable. Excellent communication skills, both verbal and written, with a focus on customer satisfaction. Ability to handle cash transactions accurately and responsibly. Proven upselling skills with a track record of meeting sales targets is a plus. Strong problem-solving abilities and the capacity to work well under pressure. A positive attitude, strong work ethic, and willingness to learn about automotive products and services.
Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers!

Job Types: Full-time, Part-time

Pay: $17.50-$27.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking
Work Location: In person