Job Description

The Customer Service Representative is part of the first line of contact for our many valued customers. Are you ready to be at the front of shaping a great customer experience?

Responsibilities:

Answering client or vendor calls & scheduling pickups based on client requests Updating cieTrade with appropriate information for clients Uploading information including bin specs and pricing for any new clients being onboarded Dealing with customer service issues for existing clients Filing hauler invoices when received Preparing Invoices for existing clients per deadlines Preparing & uploading client specific billing sheets along with invoices Ensuring hauler invoices are paid on time Resolving any discrepancies on client invoices Logging discrepancies per hauler Creating and updating sustainability reports for clients as needed Sending out RFP Requests to multiple haulers Analyzing pricing received from haulers Preparing RFP Documentation per client requirements Assisting with client Quarterly or Annual presentation Perform other duties as necessary
Experience:

One year of customer service experience (preferred) Completion of a related University or College program (preferred) Strong customer service and troubleshooting skills. Logistics industry experience preferred. Ability to multitask at a proficient level Exceptional conflict resolution, negotiation, and de-escalation skills Highly flexible, with solid interpersonal skills Able to effectively communicate both verbally and in writing. Able to work well under pressure. Strong attention to detail. Computer literate, including effective working skills of MS Word, Excel and Outlook Strong work ethic and positive team attitude.
AODA

Wasteco welcomes and encourages applications from people with disabilities. We are happy to provide accommodations upon request for candidates taking place at any stage of the recruitment and selection process.

Job Type: Full-time

Pay: From $22.11 per hour

Benefits:

Dental care Extended health care Paid time off
Work Location: In person