Job Description

Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Be able to process payments, forms, applications, or requests. Work with colleagues when necessary to resolve customer complaints. Provide feedback to other departments to help improve sales, marketing, and business processes. Learn about the products inside and out to be able to answer any questions from customers. Help customer to do troubleshooting with electronics products over the phone and store. Making sure that keep the store clean according to the company policy. Regularly check emails and phone call/text for missed messages. Sell products and services based on customer needs Perform after-sales service activities (invoicing, relocations, general information, solving customers? problems or referring them to the appropriate department) Verify customers? level of satisfaction Retain customers who want to cancel or reduce their products and services Manage customers? administrative files Occasionally solicit current customers and potential customers WILLING TO WORK YONGE ST (SHOP ON YONGE) (INCASE WE NEEDED MISSISAUAGA AND BRAMPTON LOCATION) We need you ASAP! Feel free to call on contact me at 647-857-6920 to schedule your interview or email me at z a d e k @ dlightinc.ca Start date: ASAP Job Types: Part-time, Permanent Salary: $16.00-$20.50 per hour Benefits: Casual dress On-site parking Store discount Job Types: Part-time, Permanent
Part-time hours: 20-40 per week Salary: $16.00-$20.50 per hour Benefits:

• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Experience:

• Customer service: 1 year (required)

Work Location: In person Expected start date: 2023-06-01