Job Description

Description

Great new role for a Customer Relationship Manager for a growing global Medical Devices (diagnostics) company with Territory in Ontario. In this role you would sell and provide technical support for company products to existing and new internal and external customers for the complete line of instruments, reagents and ancillary products systems. For this role you must be based in Province of Ontario. Full time, permanent role. Base 70K - 80K and commission. Car or Car allowance. Full benefits, RRSP.

Responsibilities

• Travels throughout assigned territory (Ontario) to call on regular and prospective customers to solicit orders, or talks with customers in person or by phone
• Demonstrates highest level of product knowledge to support internal and external customers
• Quotes prices and credit terms and prepares sales contract for orders obtained
• Displays or demonstrates product, using samples, sales aids, product information to emphasize salable features and product differences including exploring customers needs for POC testing
• Completes method verification for all purchased instruments to ensure system(s) are brought live in an efficient time period to meet customer\xe2\x80\x99s expectation. This includes all reagents, instruments and middle ware product lines
• Ensure CRM entries are up to date regularly including new customers. Ability to demonstrate knowledge of the market and competition
• Assists customer with lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer\xe2\x80\x99s expectation either on site or remote utilizing middle ware accreditation tools.
• Assists with solving for customers covering reagents, kits procedures, adaptations, software upgrades, and instruments as appropriate and when necessary follows company\xe2\x80\x99s escalation SOP
• Develops and maintains relationships with procurement groups and management
• Attends trade shows and demos products. Demonstrates instrumentation including setup and break down
• To ensure meeting company objectives, completes business plan per territory
• Attends MBRs to review business plan with team and necessary management
• Coordinates problem solving for customer covering reagents, kits, procedures, adaptations, software upgrades, and instruments as appropriate
• Supplies appropriate communication and documentation regarding all above mentioned issues
• Works with co-workers to keep account activities and literature up to date
• Follow SOP - facilitates pre-site installation inspections as required
• Gives presentations where requested
• Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, noting in CRM details of current Point of Care testing vendor, and informing the appropriate company group affiliate of any immediate needs uncovered

Estimates date of delivery to customer, based on knowledge of own firm\xe2\x80\x99s production and delivery schedules. * Performs customers on-site evaluations/ demonstrations/ lectures as requested

• Coordinates customer training
• Tracks stock levels
• Helps in updating and maintaining technical/ competitive product files
• Supplies appropriate telephone support
• Manages expenses by adhering to company T&E policy
• Works on special projects as assigned by management

Qualifications

• Bachelor\xe2\x80\x99s degree from four-year college or University preferred.
• CSMLS accreditation preferred
• Minimum of 2 year\xe2\x80\x99s of related experience
• Must have valid driver\xe2\x80\x99s license and ability to travel 70% of time (Province of Ontario and sometimes other areas in Canada)
• Knowledge of Contact Management Systems; Order Processing Systems; Spreadsheet software and Word processing software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Nevian Consulting