Job Description

JOB DESCRIPTIONCompany TRAVELNERPosition Relationship ManagerOrganizational Unit AdvisoryExpertise Sales ConsultingIndustry Tourism, Travel InsuranceLocation 3820 Cessna Drive, Unit 120 Richmond, B.C. V7B 0A2Working Hours 10AM - 7PMDirect Supervisor Sales/Customer ServiceDirect Reports Sales/Customer ServiceCOMPANY OVERVIEWTravelner is a leading travel professional offering the best value travel services around the world instantly and easily. We offer a wide range of services including flights, visas, accommodations, tours, especially international travel insurance, with the purpose of satisfying all travel needs in one platform. Travelner team are passionate, experienced, fun-loving people. We make sure that we stand one step ahead so our customers dont have to waste time searching and booking reliable services for their holidays.JOIN US IF YOU
- Possess with a real travel passion - youve got to love travel and be passionate about customer service
- Have a flair for communicating with a wide variety of clients
- Have the confidence, determination and drive to succeed. You should also love learning - the travel industry is always changing and youll need to be able to stay on top of trends and emerging destinations- Are tenacious and determined - as a key member of the sales team, youll have an individual target to work towards as well-being pivotal to the overall team target.- Have experience or knowledge of the insurance and travel industry (preferred but not essential)WHATWE OFFER
- At Travelner we dont simply offer jobs. We offer careers, with real development and growth prospects. Youll also be joining a family of brilliant colleagues; we love working hard but we play even harder. Take a look at some of the many benefits we offer our people:- Competitive base salary with earnings through our commission and bonus schemes
- The opportunity to travel the world, thanks to our incredible worldwide service providers at a staff discount
- A Personal Development Plan and continued training and development. Tell us your career-goals and well work together to help you achieve them
- Other benefit: to be overview during the interviewKEY RESPONSIBILITIES
- Process potential clients inquiries (Leads) assigned from Admin
- Actively reach out for new customers & extend clients list from various sources outside of the company
- Establish trust-based relationships with clients to deliver services
- Collect client database and fulfill the Customer Relationship Management system
- Provide consultancies and solutions compatible with clients needs
- Issue Quotation & Invoice compatible with consultancies; and make service orders
- Provide supports and resolve issues arising between customers and stakeholders involved withOrders
- Provide instructions of payment & Inform any service fee/ policy updates to the clients
- Follow up & Remind clients with email and/or social media platform
- Make Weekly Profit Report
- Make Monthly Customer Report (quantity of leads & inquiries)
- Other duties requested by the Sales Manager.KEY REQUIREMENTS
- Communication skills including negotiation and presentation skills
- Proficiency in Microsoft Office and other travel related software
- Fluent in English communication skills (writing and speaking)KEY KNOWLEDGE AND SKILLS
- At least 2 years of experience
- Experience in travel and working with foreigners are big pluses
- Skills in document preparation and management
- Ability to work independently and take initiative
- Persuasive, active listening, good communication and building business relationships
- Dynamic, creative and ability to work under pressureLo\xe1\xba\xa1i h\xc3\xacnh c\xc3\xb4ng vi\xe1\xbb\x87c: To\xc3\xa0n th\xe1\xbb\x9di gianL\xc6\xb0\xc6\xa1ng: T\xe1\xbb\xab $16,75 m\xe1\xbb\x99t gi\xe1\xbb\x9dNg\xc3\xb4n ng\xe1\xbb\xaf:

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