Customer Relations Co Ordinator
Bolton, ON, Canada
Job Description
Caledon Chrysler, a division within CarHub Automotive Group, is currently searching for a professional customer relation Co-ordinator to join our successful team .Responsibilities:
- Manage/Maintain incoming internet, chat and phone inquiries
- Confirm appointments for Sales
- Accurately document and update records in CRM software
- Follow up in a timely manner to ensure customer satisfaction
- Collect and analyze feedback from customers
- Provide feedback to management concerning potential problems or areas in need of improvement.
- Provide superior customer service and achieve highest degree of customer satisfaction
- Analyze consumer behavior and adjust e-mail and advertising campaigns accordingly
- Contribute to the overall success of the dealership group by working with all customers
- Participate in process improvement initiatives
- Other duties as required.
- Interested in a career in the automotive industry
- Proven oral and written communication skills
- Excellent typing skills and computer literate
- Great work ethic, integrity and driven to succeed
- Excellent Excel skills required
- Excellent presentation skills
- Attentive to detail
- Bonus pay
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- 8 hour shift
- Monday to Friday
- Bachelor's Degree (preferred)
- Customer Service: 2 years (required)
- Dealership: 1 year (preferred)
- CRM: 1 year (preferred)
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Job Detail
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Job IdJD2000501
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBolton, ON, Canada
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EducationNot mentioned