Job Description

:
Position: Bilingual Customer Outreach Specialist
Department: Customer Outreach and Loyalty
Reporting to: Manager, Customer Outreach and Loyalty
Location: Canadian Headquarters - Markham, Ontario (Hybrid), Brossard, Quebec
Schedule: Full time - 40 hours/week
PRIMARY DUTIES
Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
Handle direct returning incoming calls as a result of outbound activities.
Follow up on customer issues regarding claims, billing or other service concerns.
Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
Cross sell over the phone.
Process routine requests for service items.
Miscellaneous department activities as needed.
Poste : Spxc3xa9cialiste bilingue des relations avec la clientxc3xa8le
Service : Relations avec la clientxc3xa8le et fidxc3xa9lisation
Relevant du : Gxc3xa9rant, Relations avec la clientxc3xa8le et fidxc3xa9lisation
Lieu : Sixc3xa8ges sociaux canadiens - Markham, Ontario (hybride), Brossard, Quxc3xa9bec
Horaire : Temps plein - 40 heures/semaine
Txc3x82CHES PRINCIPALES
Rxc3xa9pondre aux appels entrants concernant les annulations et effectuer les appels sortants lixc3xa9s aux polices dont les primes sont xc3xa9chues
Rxc3xa9pondre aux appels entrants directs des clients qui rappellent aprxc3xa8s avoir rexc3xa7u un appel sortant
Faire le suivi des problxc3xa8mes des clients concernant les demandes de rxc3xa8glement, la facturation ou d'autres prxc3xa9occupations lixc3xa9es au service
Aider les clients xc3xa0 soumettre xc3xa0 nouveau les paiements pour les comptes existants, entrer les renseignements relatifs xc3xa0 un nouveau compte ou prxc3xa9lever la prime exigxc3xa9e payxc3xa9e par carte de crxc3xa9dit
Faire de la vente croisxc3xa9e par txc3xa9lxc3xa9phone
Traiter les demandes courantes relatives aux divers xc3xa9lxc3xa9ments de service
Effectuer diverses txc3xa2ches dans le service, au besoin
Qualifications:
QUALIFICATIONS REQUIRED
Bilingual, English, and French
Minimum of 1 year of relevant work experience
Must be licensed in Accident & Sickness, and Life
Ability to multi-task, talking with customers while completing paperwork and system changes
Excellent communication and Interpersonal skills.
Outgoing and engaging conversation skills.
Sales acumen, business sense.
Effective listening and problem-solving skills
Professional demeanor
Efficient in Microsoft Office
EXIGENCES DE QUALIFICATION
xc3x8atre bilingue, franxc3xa7ais et anglais
Possxc3xa9der au moins une (1) annxc3xa9e d'expxc3xa9rience pertinente
Doit xc3xaatre titulaire d'un certificat/permis en assurance contre la maladie ou les accidents, et en assurance de personnes
Capacitxc3xa9 xc3xa0 accomplir plusieurs txc3xa2ches simultanxc3xa9ment, xc3xa0 communiquer avec les clients tout en remplissant les documents et en effectuant les changements dans le systxc3xa8me
Excellentes aptitudes en matixc3xa8re de communication et de relations interpersonnelles
Avoir de l'entregent et des aptitudes xc3xa0 amorcer la conversation
Compxc3xa9tences dans la vente et avoir le sens des affaires
Bonne capacitxc3xa9 d'xc3xa9coute et de rxc3xa9solution des problxc3xa8mes
Attitude professionnelle
Excellente maxc3xaetrise de Microsoft Office
About Us: Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.