:Position: Bilingual Customer Outreach SpecialistDepartment: Customer Outreach and LoyaltyReporting to: Manager, Customer Outreach and Loyalty
Location: Canadian Headquarters - Markham, Ontario (Hybrid), Brossard, QuebecSchedule: Full time - 40 hours/weekPRIMARY DUTIESHandle Incoming Cancellation Calls and perform Outbound call activities for past due policiesHandle direct returning incoming calls as a result of outbound activities.Follow up on customer issues regarding claims, billing or other service concerns.Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.Cross sell over the phone.Process routine requests for service items.Miscellaneous department activities as needed.Poste : Spxc3xa9cialiste bilingue des relations avec la clientxc3xa8leService : Relations avec la clientxc3xa8le et fidxc3xa9lisationRelevant du : Gxc3xa9rant, Relations avec la clientxc3xa8le et fidxc3xa9lisation
Lieu : Sixc3xa8ges sociaux canadiens - Markham, Ontario (hybride), Brossard, Quxc3xa9becHoraire : Temps plein - 40 heures/semaineTxc3x82CHES PRINCIPALESRxc3xa9pondre aux appels entrants concernant les annulations et effectuer les appels sortants lixc3xa9s aux polices dont les primes sont xc3xa9chuesRxc3xa9pondre aux appels entrants directs des clients qui rappellent aprxc3xa8s avoir rexc3xa7u un appel sortantFaire le suivi des problxc3xa8mes des clients concernant les demandes de rxc3xa8glement, la facturation ou d'autres prxc3xa9occupations lixc3xa9es au serviceAider les clients xc3xa0 soumettre xc3xa0 nouveau les paiements pour les comptes existants, entrer les renseignements relatifs xc3xa0 un nouveau compte ou prxc3xa9lever la prime exigxc3xa9e payxc3xa9e par carte de crxc3xa9ditFaire de la vente croisxc3xa9e par txc3xa9lxc3xa9phoneTraiter les demandes courantes relatives aux divers xc3xa9lxc3xa9ments de serviceEffectuer diverses txc3xa2ches dans le service, au besoinQualifications:QUALIFICATIONS REQUIREDBilingual, English, and FrenchMinimum of 1 year of relevant work experienceMust be licensed in Accident & Sickness, and LifeAbility to multi-task, talking with customers while completing paperwork and system changesExcellent communication and Interpersonal skills.Outgoing and engaging conversation skills.Sales acumen, business sense.Effective listening and problem-solving skillsProfessional demeanorEfficient in Microsoft OfficeEXIGENCES DE QUALIFICATIONxc3x8atre bilingue, franxc3xa7ais et anglaisPossxc3xa9der au moins une (1) annxc3xa9e d'expxc3xa9rience pertinenteDoit xc3xaatre titulaire d'un certificat/permis en assurance contre la maladie ou les accidents, et en assurance de personnesCapacitxc3xa9 xc3xa0 accomplir plusieurs txc3xa2ches simultanxc3xa9ment, xc3xa0 communiquer avec les clients tout en remplissant les documents et en effectuant les changements dans le systxc3xa8meExcellentes aptitudes en matixc3xa8re de communication et de relations interpersonnellesAvoir de l'entregent et des aptitudes xc3xa0 amorcer la conversationCompxc3xa9tences dans la vente et avoir le sens des affairesBonne capacitxc3xa9 d'xc3xa9coute et de rxc3xa9solution des problxc3xa8mesAttitude professionnelleExcellente maxc3xaetrise de Microsoft OfficeAbout Us: Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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