Job Description

Company History

Established in 1993, HotelTech International is a leading provider of innovative technology solutions for the hospitality industry. Specializing in integrated software and hardware systems, we empower hotels to enhance guest experiences, streamline operations, and boost revenue. Our cutting-edge technology includes smart room technologies and central management systems, all designed to meet the evolving needs of modern hotels.

Job Summary

As a rapidly growing company, we are seeking talented individuals to join us and grow with our mission. Committed to excellence, we partner with clients worldwide to deliver tailored, reliable, and user-friendly solutions.

The ideal candidate will play a crucial role in ensuring smooth operational processes while providing exceptional customer service. This position requires strong communication skills, and the ability to analyze data.

Requirements:

BA or Diploma in business, accounting, or marketing Proficient in basic/intermediate accounting software Expert in Microsoft Excel, and Word Proficiency in computer skills, technical expertise, and problem-solving abilities is a valuable asset Proven experience in customer service roles is preferred. Strong analytical skills with the ability to interpret data effectively. Excellent communication skills, both verbal and written. Proficiency in data entry with attention to detail. Ability to work collaboratively in a team environment while also being self-motivated. A positive attitude and willingness to learn new skills are essential for success in this role.

Responsibilities:

Professionally answer phone calls and direct technical, sales, and account inquiries to the appropriate department utilizing strong phone etiquette and communication skills. Coordinate between Sales, Marketing, Accounting, and Manufacturing to optimize production Prepare orders, billing, and price quotations Conduct online customer research Process payments and follow up on collections Prepare or edit Microsoft Excel spreadsheets using advanced formulas, and functions Working with the Marketing Executive to manage two annual Marketing Campaign Mailings, including printing, packaging, and mailing. Provide outstanding customer service by addressing inquiries and resolving issues promptly and effectively. Perform data entry tasks accurately to maintain up-to-date records of customer interactions and transactions. Collaborate with team members to streamline operations and improve overall efficiency. Maintain a professional demeanour while communicating with customers and colleagues, ensuring a positive experience for all.
Join us as an Operations Associate where your contributions will directly impact our success while providing you with opportunities for growth and development within the company!

*Additional Benefits include Paid Vacation, Paid Sick Days, PTO, Profit Sharing after 1 year of employment.

*Salary increases with additional responsibilities, based on quarterly performance evaluations.

Job Types: Full-time, Permanent

Pay: $52,000.00-$60,000.00 per year

Additional pay:

Bonus pay
Benefits:

Paid time off Profit sharing
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Toronto, ON M4W 2H2: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience with accounting softwares? If yes, please mention the name of the software. Do you currently reside in Toronto, Markham, Richmond Hill, or Vaughan? Have you worked in an office environment, other than call centres and retail? (manufacturing environment considered an asset).
Education:

DCS / DEC (required)
Experience:

Customer service: 3 years (required) Office management: 3 years (required)
Work Location: In person