Job Description

:
We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers.


In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information.
To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.


Hours of Operation are Monday through Friday 8am-6pm. We require you to be available between the hours of 8am and 6pm ET. The shift may change based on the business needs.


What you will do

• Responding to incoming calls and emails from existing clients
• Making outbound calls to existing clients
• Providing customers with detailed information about policies and products.
• Maintaining internal database records

What you will bring

• An Active Life License (LLQP) or willingness to obtain one in 4 months
• Excellent English/French verbal, written and interpersonal communication skills
• Previous experience working as a customer service representative in a fast-paced environment.
• Post-secondary degree or equivalent experience
• In-depth knowledge of Life and Health Insurance products
• Friendly and professional demeanor with the ability to remain calm in stressful situations.
• Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills
• Previous background in sales, telephone sales or marketing preferred
• Ability to explain detailed policy concepts in a simple way
• Bilingual English and French

Be your best at Canada Life- Apply today!


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com .


Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.


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