Job Description

:The OpportunityThe Customer Service & Operations Specialist, Ocean and Air Freight supports the logistics division of DP World Canada with customer service & operational support.In this role, you will:

• Organizing of transportation with strong focus on ocean and air freight.
• Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
• Follow appropriate work instructions or checklists to create consistency and minimize errors.
• Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
• Use approved external providers as necessary to arrange transportation of goods.
• Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Coordinate pricing and prepare quotations to customers for ocean and air shipments.
• Ensure safe transport execution in line with official requirements.
• Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting.

What you bring to the role:

• Successful candidate must have professional working profiency of French.
• 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
• Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms
• Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations
• Strong customer service skills, proactivity and be a team player.
• Effective verbal, written, and interpersonal skills.
• Knowledge and experience in PC and MS Office applications
• Ability to communicate with clients, carriers, other forwarders, vendors.
• Previous Canada work experience or experience working directly with Canadian industries.

No phone calls or agencies please. DP World Vancouver is an equal opportunity employer. We thank all applicants for their interest; however, only short-listed candidates will be contacted for an interview, testing and pre-employment medical examination. To be eligible for hire, you must be legally entitled to work in Canada and must successfully obtain Transport Canada Security Clearance.If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how and join the DP World team.About Us:We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life.We\'re a global network of; 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions.Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work.Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value.We do this by building and growing long lasting relationships - with governments, shippers, traders, and other stakeholders along the global supply chain.We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.About the Team:With a global reputation built on nearly a century of experience, DP World Canada also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.Our corporate head office houses our Shared Services team and is ideally located in the Metrotown Office Complex which features convenient accessibility from Downtown Vancouver and all surrounding communities. The office complex directly connects to BC\'s largest shopping center, provides access to the SkyTrain and is a quick stroll to Central Park.Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.

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