Job Description

About Us

Mad Barn Inc. is dedicated to improving equine health and nutrition through science-based solutions and exceptional customer support. We are seeking a passionate and adaptable Customer Happiness Specialist to join our growing team. This position is ideal for someone who loves the equine industry, thrives in a collaborative environment, and is committed to creating positive customer experiences.

Job Details

Job Type: Full-time

Pay: $50,000 - $65,000 per year

Benefits

Store discount

Extended health care

Dental care

Vision care

Life insurance

Paid time off

Work from home

Key Responsibilities

Communicate effectively and professionally with customers via email, phone, text, and social media.

Respond promptly to inquiries regarding orders, products, and services to ensure a positive customer experience.

Collaborate with internal teams to resolve customer issues efficiently and enhance satisfaction.

Implement and refine processes to improve the overall customer experience.

Contribute to occasional writing projects, including educational or support materials.

Demonstrate flexibility and adaptability as responsibilities evolve within the organization.

Qualifications

Proven experience in sales, customer relationship management, or account management.

Ability to communicate with contacts in a prompt and professional manner via phone and electronic communication to ensure a positive customer experience.

Strong problem-solving skills with a positive, empathetic, and resilient approach.

Excellent attention to detail and the ability to learn and use new technologies efficiently.

Deep connection to the horse community; a background in science, biology, or nutrition is an asset.

Working knowledge of Mad Barn products and general equine feeds/supplements is a strong plus.

Demonstrated ability to manage multiple priorities while maintaining a high level of professionalism.

Additional Preferences

Availability on weekends (at least one day) is considered an asset.

Why Join Us

You'll be part of a dedicated and passionate team working to enhance equine well-being while delivering exceptional customer care. If you're ready to make a difference in the equine industry and help our customers achieve their goals, we'd love to hear from you.

Apply Now!

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care Life insurance Paid time off Store discount Vision care Work from home
Experience:

Customer relationship management: 1 year (required) Nutrition: 1 year (required) Relationship management: 1 year (required)
Work Location: Remote