Position Title: Customer Facing Team Analyst
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 16715
McCain Foods is looking for a highly motivated individual who can excel in a fast-paced environment and is excited about supporting a customer centric supply chain. We are seeking a talented, diligent team player with an analytical mind and a proven track record of success that can support a Customer Facing Customer Solutions team within the North America organization.
Job Summary:
As a key member of a specific Customer Experience team, the primary responsibility of the role is to support a Customer Centric approach by taking a holistic review of the McCain client relationship and provide specific insights on required business process improvements. The role will support both the Customer Solutions and Sales Team through collaboration and joint business objectives following “Best in Class” industry practices. Specific focus and analysis will be directed to Order Management Compliance, Service Level Failures root cause, Non-Compliance Fines evidence, Customer Stock Cover trend analysis, On Shelf Availability insights and Internal vs External forecast comparisons.
The ideal candidate for this position has a solutions mindset, is inquisitive about our business and understands the importance of Order to Delivery processes both internally and externally to support a strategic Customer supply chain partnership. Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superior analytical capabilities, excellent business insight and strong verbal and written communication skills. Ability to work independently, function effectively under time constraints with changing priorities and work on multiple initiatives simultaneously is paramount.
Essential Duties & Responsibilities:
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