Job Description

Wells Gray Tours has been in business since 1972 under the direction of Roland Neave, owner and founder. Our company started small by running bus tours into Wells Gray Park from Kamloops as a summer project while Roland attended University. This passion he developed has now grown Wells Gray Tours into the largest outbound tour operator in BC, taking our faithful clients around the world again and again.Job Duties include but are not limited to:Reservations & Sales:

• Take reservations for tours and enter into central reservations system
• Process tour payments and issue ticket packages
• Provide customer service with patience and cheerfulness
• Sell tours in person and over the phone
• Learn tour product
• Understand the organization of group travel and general tour procedures
• Proof-read and provide input on new tour product

Customer Service:

• Process comment sheets

o Data entry
o Reply to customer complaints and compliments
o Investigate issues with clients and suppliers
o Provide solutions

• Create "New Client" welcome packages
• Write and send Thank-You Letters
• Call Kamloops area first-time travellers returning from a tour
• Maintain customer database
• Respond to customer letters
• Send customer cards: Birthday/Sympathy/Get Well
• Send group photo by email to tour participants
• Keep updated on modern technology and ongoing sales education

Operations:

• Create and prepare comment sheets for outgoing tours
• Create and prepare passenger itineraries for outgoing tours
• Assist with tour arrangements in times of high volume
• Follow up with hotels for signed contracts

Skills:

• Knowledgeable with Microsoft 365 Suite (Outlook, Excel & Word)
• Fast typing speed with high accuracy
• Strong internet navigational skills
• Ability to provide excellence in customer service with patience, cheerfulness and accuracy of information and with desire to exceed client expectations
• Excellent written communication skills
• Excellent attention to detail
• Strong multi-tasking abilities
• Interest in travel industry and packaged travel
• Strong understanding of geography and points of interest locally and world-wide.
• Ability to easily build rapport with clients

Job Types: Full-time, PermanentFlexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
All employees must be up-to-date on COVID-19 vaccines.Application deadline: 2022-09-01