Job Description

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In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

NOTE: This is a temporary position ending on or before February 2025, with the possibility of extension.

NOTE: The successful candidate must have availability for varied shifts throughout the school year to support business needs.

Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders.

This position includes a variety of shifts flexing between the hours of 8am and 5pm including movement/shifts between Patricia, Souch and Main campus based on business needs.

Key Responsibilities:

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner. The successful candidate may also work closely with Instructors at Patricia campus ensuring their needs and queries are taken care of.
• Process sales and web orders in an efficient manner, modelling accuracy
• Support the process of receiving, counting, tagging, and organizing inventory and customer orders
• Prepare merchandise for sale and assist in the promotion of products and specials
• Replenish floor stock and keep team informed of product sell-through observations
• Support the picking and fulfillment of web and special orders
• When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
• Enact loss-prevention strategies in order to support a secure shopping environment

Skills & Abilities:

• Ability to work independently when needed
• Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
• Excellent skills in customer service, communication, and teamwork
• The ability to learn and follow established departmental guidelines and procedures
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• Must be able to lift to 50 lbs.

Qualifications:

• Successful candidate must have a current drivers license and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.
• Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience
• Point of Sale experience is necessary to be successful in the role
• Completion of grade 12 and a combination of experience and education related to the role

Remuneration: $933.47 - $1,239.32 biweekly, plus a comprehensive benefits package. (Classification - Customer Service Rep I)

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We\'re proud to have been named one of for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to and are a proud partner of the and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

What we offer

We\'ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year\'s, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

You can find the latest information on NAIT\'s response to COVID-19 at

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the (IQAS)

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don\'t hesitate to advise if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application, however, only those selected for an interview will be contacted.

Northern Alberta Institute of Technology