Job Description

Carol's Cakes is currently accepting applications for the position of Customer Experience & Marketing Specialist.

This opportunity is proudly supported by

Northern Ontario Heritage Fund Corporation

and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here: https://nohfc.ca/en/pages/programs/people-talent-program/workforce-development-stream

About Us

Carol's Cakes has been a cherished part of the community for over 35 years, providing high-quality custom, and ready-to-pick-up cakes at affordable prices. We take pride in creating a warm, welcoming experience for our customers while making celebrations extra special with our delicious baked goods.

Overview

We are seeking a dedicated and enthusiastic Customer Experience Intern to assist with customer engagement, marketing initiatives, and business development efforts. This role is essential in ensuring that our customers receive exceptional service and support throughout their journey with us. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to analyze customer needs effectively with a focus on business growth and may be ideal for recent graduates looking to gain hands-on experience in customer relations and marketing.

ELIGIBILITY:

This

NOHFC

program requires that candidates:

Are new entrants into the work force, are transitioning to a new career, or the unemployed or underemployed who are entering a new field; Have not previously participated in a NOHFC-funded internship; Be at least 18 years of age; and Reside, and be legally entitled to work, in Canada

Key Responsibilities:

Customer Experience Support:

Managing in-store and online customer interactions, ensuring a welcoming and positive experience.

Marketing & Social Media:

Help develop an annual marketing plan, engaging content, manage social media platforms, and promote seasonal products and attend special events and trade shows

Business Development & Sales:

Support outreach efforts to local businesses, event planners, and community partners to drive sales and grow wholesale partnerships. Identify new business channels such as in-house events and courses. .

Qualifications & Skills:

Proven experience in customer service or related fields is preferred. Proficiency with social media platforms (Facebook, Instagram, etc.) Strong skills in communication, data entry and attention to detail are essential. Familiarity with sales techniques, cold calls and upselling strategies is beneficial. Excellent interpersonal skills & communication skills, both verbal and written, are required. Ability to work independently and closely as part of a team Interest in marketing, business development, and customer service Passion for small businesses and community engagement
Join us in creating memorable experiences for our customers while growing your career in a supportive environment. We look forward to welcoming a passionate and motivated intern to our team!

Job Types: Full-time, Internship / Co-op
Contract length: 12 months

Pay: From $24.00 per hour

Expected hours: 35 per week

Benefits:

Dental care Extended health care Flexible schedule On-site parking Store discount
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred) Social media management: 1 year (preferred)
Work Location: In person