Job Description

Focus Hyundai

is proud to be one of Automotive Canada's

Best Dealerships To Work for

in 2024!



Focus Hyundai, is looking to add a member to its Service department in the role of Customer Experience Manager. This role will allow you to grow and succeed with the number one Hyundai dealership in Manitoba!



Reporting to the Service Manager, the Customer Experience Manager is responsible for assisting our valued customers with servicing their car at Focus Hyundai. You will be working as a member of a team to ensure a high level of customer satisfaction. As a Customer Experience Manager, here are a few key areas we'll be focusing on:

Assist Service Advisors with Declined Services

+ Help clients in the drive-thru understand the benefits of services they've declined and have them sign off on the R.O. to avoid safety liabilities.

Follow Up with Clients

+ For clients you haven't met in person, follow up via phone, text, or email to ensure they're well taken care of.

Step in for Service Advisors

+ Be ready to jump in and support Service Advisors, greeting clients, doing walk-arounds, and writing up orders when needed.

Review Performance

+ Keep an eye on Service Advisor and store performance to make sure we're hitting our goals.
The best candidates will have experience in the automotive industry with an understanding of the automobile and its inner workings. If you have had past experience with CDK/ADP, this is an asset. Must be organized and able to multitask in a fast-pace environment with deadlines. Additionally, experience in customer service or administration (especially in the automotive industry) would be helpful in the position.



Customer Experience Managers are people who communicate well and are patient, able to assess the customer's needs and provide solutions and understanding.



Industry competitive wages and benefits package available, but above all, the opportunity to join a first-class Hyundai dealership, with the best ownership group in the business!



Focus Hyundai is located at 1555 Lagimodiere Blvd in Winnipeg, Manitoba.



We thank all who apply, but only those that meet the qualifications and criteria will be contacted.