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Role: Customer Experience Communications Specialist
Status: Full Time
Reports to: Director - Customer Relations, Metering Analytics & Operations
Division: Metergy Solutions, Inc.
Location: Warden Office (Markham)
About Metergy Solutions Inc. (?Metergy?)
As one of North America's most experienced submetering providers, we've brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online https://www.metergysolutions.com/
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world's largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Position Summary
This position is primarily responsible for creating and maintaining ongoing customer communications, social media programs, website content updates and administering customer feedback programs. In addition, participating in activities to support the implementation of new products and offerings.
Accountabilities:
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