Job Description

Discover

The Opportunity

Moncton, NB



Insurance

Entry Level

Full-time

$45,000 - $52,000 / year

Benefits:

Health Insurance



Dental Insurance



Paid Time Off



Flexible Work



Pension plan



Life Insurance



Disability Insurance



Employee Assistance Program



Wellness Programs



Our Group Insurance Department is currently looking for a Customer Experience Agent. The person in charge of this position will be responsible for providing customer service, including telephone calls, paper requests and e-mails, according to the schedules already established by the manager. Responsibilities include, but are not limited to, answering questions and resolving customer issues. The successful candidate will be responsible for answering administrative questions posed by plan administrators and/or the broker. This role involves a number of administrative tasks that require the incumbent to be versatile and have a sense of prioritization.



What you'll do

Responsibilities

Provide customer service support via phone, email, and paper inquiries, addressing queries from insured individuals, administrators, and brokers.

Manage daily email inquiries regarding employee additions, terminations, dependent additions, and health declaration forms.

Handle phone calls related to administrative inquiries, billing, and requests for cards or brochures.

Address questions regarding monthly billing from group administrators, including inquiries about charged amounts and pre-authorized debits.

Assist with special group assignments as directed by the manager.

Enter received premiums into the system and coordinate with suppliers for card requests.

What you'll need

Qualifications

Strong communication skills in both French and English.

High school diploma or equivalent.

Previous customer service experience preferred.

Proficiency in Word, Excel, and Outlook.

Ability to multitask and prioritize tasks effectively.

Analytical skills to resolve customer issues.

Attention to detail and ability to work within deadlines.

Familiarity with contract terms and coverage details.

Comfortable working in a fast-paced environment.



To apply, please submit your resume and cover letter by November 3, 2025.



A little bit about us

Assumption Life



At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.



Assumption Life is deeply committed to its community's development



Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.



An employer of choice



We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.



Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca



Are you interested?

Work With Us



Be part of a dynamic team that values leadership, collaboration, trust, and commitment. Enjoy training and development opportunities, a competitive salary, bonuses, a robust pension plan, and more. Our vibrant downtown Moncton location offers a dynamic work environment, a gym in the building, and one paid day for volunteer work each year.